No option to cancel monthly First Class Ticket
- Thread starter danbuter
- Start date
agathosdaimon
New member
Actually Malc, if you do look in the my membership section there is no option to stop auto renewal there, all it shows there for me as I seem to have an auto renewal occurring too which I never agreed to, is a table of available membership options.
I can't see any option to cancel the FCT on the mytrainz site so I think what you will need to do is cancel the auto renewal through PayPal. I had to do this for auto renewals on some other sites so the same might apply here
I can't see any option to cancel the FCT on the mytrainz site so I think what you will need to do is cancel the auto renewal through PayPal. I had to do this for auto renewals on some other sites so the same might apply here
stagecoach
75377
Bottom right of the membership section.
This is the same thing I'm seeing. There is no option to the bottom right to stop auto-renewal anywhere.
another fun thing is it takes me anywhere from 4-8 tries to get the image verification right for every reply. This forum design sucks balls.
Please contact the helpdesk to fix your forum permissions - registered members do not get verification images
Tony_Hilliam
Trainz Plus - enjoy Trainz from just 20 cents a da
Please take a screenshot of your MyMemberships page and email helpdesk. If it doesn't show the Cancel membership option please include your browser and browser version number.
agathosdaimon
New member
as danbuter says - there is no "bottom right" option - what are you referring to grazlash? what screen exactly? nor do i see any option to cancel membership. for me, i just purchased an FCT a few times a few months ago but it just keeps renewing now- this is okay fo rme for the moment, but if i want to stop it, i dont see how
people keep just saying generalised things like cancel the membership, look in membership, but can someone please just give a specific answer as to how exactly? or do you have to ask helpdesk to stop it?
people keep just saying generalised things like cancel the membership, look in membership, but can someone please just give a specific answer as to how exactly? or do you have to ask helpdesk to stop it?
agathosdaimon
New member
i dont get that screen that tony hillam shows - mine is just options to purchase membership. I am assumign then that i dont have a membership, yet my FCT keeps renewing. I only ever bought an FCT twice, so how is it renewing? do i get an FCT everytime i register a Trainz product?
Tony_Hilliam
Trainz Plus - enjoy Trainz from just 20 cents a da
agathosdaimon - you don't have a subscription, and checking your order history, you've ordered two FCTs from the Trainz Store in January. There is no "repeat order" process in the store, and those FCTs require you to activate.
When signing up for the FCT membership, you don't need to activate manually, and a new FCT is issued each month (or year of you choose that option).
danbuter - you don't have a subscription either. You've ordered one FCT which you have activated. I think you are seeing on the FCT page in MyTrainz that there is an option for a monthly or annual subscription. I've asked the web team to update the page to make it clearer which option you've selected.
When signing up for the FCT membership, you don't need to activate manually, and a new FCT is issued each month (or year of you choose that option).
danbuter - you don't have a subscription either. You've ordered one FCT which you have activated. I think you are seeing on the FCT page in MyTrainz that there is an option for a monthly or annual subscription. I've asked the web team to update the page to make it clearer which option you've selected.