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Thread: No option to cancel monthly First Class Ticket

  1. #1
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    Default No option to cancel monthly First Class Ticket

    I've looked all over my Trainz account page. It shows I have a monthly FCT. Under the options, it shows as auto-renewal, which I do NOT want. There is no way to cancel the auto-renewal on the Trainz page that I can find. Any help is appreciated.

  2. #2
    Join Date
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    Crewe, Cheshire, UK
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    Default

    Look at your memberships in My Trainz?
    Malc


  3. #3
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    Default

    Actually Malc, if you do look in the my membership section there is no option to stop auto renewal there, all it shows there for me as I seem to have an auto renewal occurring too which I never agreed to, is a table of available membership options.

    I can't see any option to cancel the FCT on the mytrainz site so I think what you will need to do is cancel the auto renewal through PayPal. I had to do this for auto renewals on some other sites so the same might apply here

  4. #4

    Default

    Bottom right of the membership section.

  5. #5
    Join Date
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    Default

    The FCT is a benefit of your membership and is included in the price. Cancel the membership to stop the auto-renew.

    William

  6. #6
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    Default

    Quote Originally Posted by agathosdaimon View Post
    Actually Malc, if you do look in the my membership section there is no option to stop auto renewal there, all it shows there for me as I seem to have an auto renewal occurring too which I never agreed to, is a table of available membership options.

    I can't see any option to cancel the FCT on the mytrainz site so I think what you will need to do is cancel the auto renewal through PayPal. I had to do this for auto renewals on some other sites so the same might apply here
    This is the same thing I'm seeing. There is no option to the bottom right to stop auto-renewal anywhere.



    another fun thing is it takes me anywhere from 4-8 tries to get the image verification right for every reply. This forum design sucks balls.

  7. #7
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    Default

    Quote Originally Posted by danbuter View Post
    This is the same thing I'm seeing. There is no option to the bottom right to stop auto-renewal anywhere.



    another fun thing is it takes me anywhere from 4-8 tries to get the image verification right for every reply. This forum design sucks balls.
    Please contact the helpdesk to fix your forum permissions - registered members do not get verification images

  8. #8
    Join Date
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    Default



    Please take a screenshot of your MyMemberships page and email helpdesk. If it doesn't show the Cancel membership option please include your browser and browser version number.
    Tony Hilliam

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  9. #9
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    as danbuter says - there is no "bottom right" option - what are you referring to grazlash? what screen exactly? nor do i see any option to cancel membership. for me, i just purchased an FCT a few times a few months ago but it just keeps renewing now- this is okay fo rme for the moment, but if i want to stop it, i dont see how

    people keep just saying generalised things like cancel the membership, look in membership, but can someone please just give a specific answer as to how exactly? or do you have to ask helpdesk to stop it?

  10. #10
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    i dont get that screen that tony hillam shows - mine is just options to purchase membership. I am assumign then that i dont have a membership, yet my FCT keeps renewing. I only ever bought an FCT twice, so how is it renewing? do i get an FCT everytime i register a Trainz product?

  11. #11
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    Quote Originally Posted by agathosdaimon View Post
    what are you referring to grazlash? what screen exactly?
    I was referring to Danbuter's forum permission issue
    cheers
    Graeme

  12. #12
    Join Date
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    I just checked my My Trainz membership screen and it's there in MS Edge Chromium version.
    John
    Trainz User Since: 12-2003
    Trainz User ID: 124863
    T:ANE Build: 94829
    TRS2019/Trainz-PLUS: 105100

  13. #13
    Join Date
    May 2009
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    Checked my membership page....the option to cancel appears bottom right of the panel. Using Mozilla Firefox

  14. #14
    Join Date
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    Default

    agathosdaimon - you don't have a subscription, and checking your order history, you've ordered two FCTs from the Trainz Store in January. There is no "repeat order" process in the store, and those FCTs require you to activate.
    When signing up for the FCT membership, you don't need to activate manually, and a new FCT is issued each month (or year of you choose that option).

    danbuter - you don't have a subscription either. You've ordered one FCT which you have activated. I think you are seeing on the FCT page in MyTrainz that there is an option for a monthly or annual subscription. I've asked the web team to update the page to make it clearer which option you've selected.
    Tony Hilliam

    Got questions about TRS19? Click here for TRS19 FAQs

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  15. #15
    Join Date
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    Default

    Tony, that might be it. It just shows the monthly thing as being automatically updated. Thanks for the response!

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