We're trying to be helpful here, but in order to help you successfully, you need to provide as much detail about the problem you have. Saying that something is broken, doesn't go very far, and neither does providing very little details for us to work with. Keep in mind, that this program is very complex, probably far more than any game you've ever used before. With that said, there are many, many things that could cause this problem, and remember too we're not in the room with you looking over your shoulder observing the problem you are having. Without providing good details in the beginning, the results will be us going in circles, as is going on here, along with frustration on you part as well as ours.
The same also applies when submitting a ticket to the helpdesk. Give as many details as you can, what you did to cause the problem, and if possible can the problem be repeated. The latter part really helps the QA Team fix problems.
In no way was anyone here suggesting you didn't know what you were doing. When giving support, support is given at the lowest possible level first. Sometimes you may already know how to do things, however, we don't know that, therefore, you may receive information on how to do things you already have experience with. Support also means KISS. Keep it simply stupid, this isn't demeaning and it means keep things as simple as possible without overly complex steps.
With that said, I highly recommend deleting the session download and trying again. The process requires deleting a folder, running a database repair, then downloading/installing the package again. Since you did this through Steam, you can most likely uninstall the package from there. Once uninstalled, run a database repair in Content Manager. After the database repair is done, reinstall the package again.
The reason for doing this is there's a possibility that something didn't download properly and the data package is broken, and by reinstalling the session again, that may resolve the problem. There may also be another database issue, which will require an extended repair, but try this step first and if it does not resolve the issue, we will have you perform the EDR, or extended Database Repair.
In the end, it may mean bringing in the big guns, and if you so wish you may go there directly, therefore, I suggest you contact the Helpdesk. For your convenience, I have provided the link again.
http://support.trainzportal.com/
The same also applies when submitting a ticket to the helpdesk. Give as many details as you can, what you did to cause the problem, and if possible can the problem be repeated. The latter part really helps the QA Team fix problems.
In no way was anyone here suggesting you didn't know what you were doing. When giving support, support is given at the lowest possible level first. Sometimes you may already know how to do things, however, we don't know that, therefore, you may receive information on how to do things you already have experience with. Support also means KISS. Keep it simply stupid, this isn't demeaning and it means keep things as simple as possible without overly complex steps.
With that said, I highly recommend deleting the session download and trying again. The process requires deleting a folder, running a database repair, then downloading/installing the package again. Since you did this through Steam, you can most likely uninstall the package from there. Once uninstalled, run a database repair in Content Manager. After the database repair is done, reinstall the package again.
The reason for doing this is there's a possibility that something didn't download properly and the data package is broken, and by reinstalling the session again, that may resolve the problem. There may also be another database issue, which will require an extended repair, but try this step first and if it does not resolve the issue, we will have you perform the EDR, or extended Database Repair.
In the end, it may mean bringing in the big guns, and if you so wish you may go there directly, therefore, I suggest you contact the Helpdesk. For your convenience, I have provided the link again.
http://support.trainzportal.com/
