Problem loading TRS19 from disc

I am having problems loading trs19 from the disc which I have just purchased. I followed the instructions but I'm getting different outcomes. I double click on the TRS19 Installer and eventually get a black box titles TRS19 Online patch (not responding). I am connected to the internet. Nothing happens. Frustrating as I paid good money for the disk version. Has anyone else had this problem or any suggestions? Thanks.
 
Hi Dave

Thanks for the info. I have visited the thread you suggested and copied it and will take a good look at it over the weekend. Should it really be this complex to install a program from a disc. Feel like returning it for a refund as I paid a considerable amount of money for it. Cheers. Norm
 
I am having problems loading trs19 from the disc which I have just purchased. I followed the instructions but I'm getting different outcomes. I double click on the TRS19 Installer and eventually get a black box titles TRS19 Online patch (not responding). I am connected to the internet. Nothing happens. Frustrating as I paid good money for the disk version. Has anyone else had this problem or any suggestions? Thanks.

I had that, and I just let it do it's thing, then I was promoted for disk 1, which you'll have to go into the folder that's on the disk, and selecting the .bin file, then installation should proceed without any further issues
 
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