.
Page 1 of 2 12 LastLast
Results 1 to 15 of 16

Thread: My CD key was unregistered/stolen from me and now says its registered Elsewhere.

  1. #1
    Join Date
    Oct 2016
    Location
    United States of America
    Posts
    5

    Default My CD key was unregistered/stolen from me and now says its registered Elsewhere.

    So, I had to format my computer because of a broken windows update on windows 10, and when I tried to go to the download station after reinstalling Traina '12, it said the CD key was not registered to my account. And When I tried to register it again, it restricted my account and I cant download anything to the game. also, I can not get a refund on it or get a new CD key. any help/ Compensation for my stolen registration/ CD key?

  2. #2
    Join Date
    Dec 2011
    Location
    United States of America, Florida and Illinois
    Posts
    509

    Default

    Thats funny... Do you have a Trainz account? If so log in and you will be able to find your download keys. By your post it shows you have not registered your product. Please register your product, then download and you will be back up to date.
    If it's not broke, don't fix it.


  3. #3
    Join Date
    Oct 2016
    Location
    United States of America
    Posts
    5

    Default I have done that, it didn't help

    Quote Originally Posted by Christopher824 View Post
    Thats funny... Do you have a Trainz account? If so log in and you will be able to find your download keys. By your post it shows you have not registered your product. Please register your product, then download and you will be back up to date.
    I have done that, and it was registered before I had to format my computer, and I went to my registered keys, and its not there either. and when I try to register it, it restricts my account.

  4. #4
    Join Date
    Dec 2011
    Location
    United States of America, Florida and Illinois
    Posts
    509

    Default

    Quote Originally Posted by SpeedWagon View Post
    I have done that, and it was registered before I had to format my computer, and I went to my registered keys, and its not there either. and when I try to register it, it restricts my account.
    So a lot to talk about. What version of Trainz are you using? You were registered back in 2016. The more information you can give the more you will receive.
    If it's not broke, don't fix it.


  5. #5
    Join Date
    Oct 2016
    Location
    United States of America
    Posts
    5

    Default Here's what I got

    Quote Originally Posted by Christopher824 View Post
    So a lot to talk about. What version of Trainz are you using? You were registered back in 2016. The more information you can give the more you will receive.
    The windows Update happened in March of 2017, I didn't get around to formatting the computer until August, then I reinstalled the game and when I went to the Content Manager, it showed the message that the CD key wasn't registered to the account, I didn't really care about it too much because I was too busy to deal with it until now. so I tried again a few days ago and it still gave me the same message.

  6. #6
    Join Date
    Nov 2006
    Location
    Netherlands, for now in, Montreal, CA
    Posts
    4,898
    Blog Entries
    1

    Default

    Are you using the same login name "SpeedWagon" and password [don't type that here] that was used to create your Trainz account? Having your computer reformatted wont change that. Login and go to your profile page to get your game key(s).


    70337:
    TRS19 build 96000| Win10 Pro 64 bit, i7-7700 3.6GHz 16 GB, GTX 1070 Ti

  7. #7
    Join Date
    Oct 2016
    Location
    United States of America
    Posts
    5

    Default Yes I have Done that, and still nothing

    Quote Originally Posted by martinvk View Post
    Are you using the same login name "SpeedWagon" and password [don't type that here] that was used to create your Trainz account? Having your computer reformatted wont change that. Login and go to your profile page to get your game key(s).

    I have made sure that was the right one. And still nothing

  8. #8
    Join Date
    Nov 2006
    Location
    Netherlands, for now in, Montreal, CA
    Posts
    4,898
    Blog Entries
    1

    Default

    You mean your registration page at the Trainz website is empty? What do you get when you click on the MyTrainz link at the top of this page? On the left side of the page that opens is a link to Serial number. That will show all the serial numbers that you have registered. So even if your computer has forgotten them, they are still there.


    70337:
    TRS19 build 96000| Win10 Pro 64 bit, i7-7700 3.6GHz 16 GB, GTX 1070 Ti

  9. #9
    Join Date
    Oct 2016
    Location
    United States of America
    Posts
    5

    Default It's not there

    Quote Originally Posted by martinvk View Post
    You mean your registration page at the Trainz website is empty? What do you get when you click on the MyTrainz link at the top of this page? On the left side of the page that opens is a link to Serial number. That will show all the serial numbers that you have registered. So even if your computer has forgotten them, they are still there.

    Well, there not there. I have tried to re register it and my account got restricted, and even the game version doesn't recognize my account

  10. #10
    Join Date
    Jun 2016
    Location
    Hauts-de-Seine 92, Île-de-France
    Posts
    1,209

    Default

    Did you ever really bought it or you hope that N3V will offer you a copy ? Anyway if you’re sure about what you said send a ticket at the helpdesk


    2018 - Début de fin des Z2N

  11. #11
    Join Date
    Dec 2007
    Location
    Antarctica, Vostok Base, South Pole, AQ
    Posts
    18,005

    Default

    Quote Originally Posted by SpeedWagon View Post
    So, I had to format my computer because of a broken windows update on windows 10, and when I tried to go to the download station after reinstalling Traina '12, it said the CD key was not registered to my account. And When I tried to register it again, it restricted my account and I cant download anything to the game. also, I can not get a refund on it or get a new CD key. any help/ Compensation for my stolen registration/ CD key?
    If it was registered to your original UN & PW, E Mail address, it is still registered under that original UN & PW, EMail address. Try hard to remember them. You can not re-register the game a second time. Did the Game and CM previously work fine, when you first registered it with your original UN & PW, E Mail address ???
    Last edited by cascaderailroad; May 16th, 2018 at 05:41 AM.

  12. #12

    Default

    This really sounds like a matter for the Helpdesk. If it was registered before under the OP but a different username, why not see if you can recall when last posted under that name to get a clue as to what it is.

    I seriously doubt there will be much sympathy or that there will be a refund coming under the circumstances when the software has previously been used.

    Or even better, hand in back pocket, get your wad of notes out and buy a copy of TANE which is cheap as chips whether from N3V or Steam. Most up to date version, all the TS12 assets (admittedly not the routes) are on the DLS anyway.
    Digging away in TRS2019...

  13. #13
    Join Date
    Dec 2007
    Location
    Antarctica, Vostok Base, South Pole, AQ
    Posts
    18,005

    Default

    Also when you change your UN, PW, EMail address ... this makes it impossible for N3V to know who you really are.

    Changing these UN, PW, EMail address will require the Helpdesk, to merge your accounts. I believe you can only reset these 1 time

  14. #14
    Join Date
    Mar 2009
    Location
    Australia
    Posts
    3,154
    Blog Entries
    1

    Default

    Hi SpeedWagon
    Please contact our helpdesk at http://support.trainzportal.com/ and they should be able to assist you to locate what account your serial number is registered to. Please note, if you have given the serial number to someone else and they have registered it then there may not be much we can do.
    Zec Murphy

    Customer Support Rep
    N3V Games (Auran)

    *Please do not use Private Messages for support. Support can only be provided via the helpdesk, or via the forums.

  15. #15
    Join Date
    Dec 2012
    Location
    United States of America, Illinois
    Posts
    278

    Default

    As there are only the 5 post in this thread it appears this is not the original account that was used.
    I5 4590 3.3 GHZ - Asus Z97-A MB
    16 GB memory - EVGA GTX 960 2GB
    SATA 6 SSD
    Retired: 6 Saturdays & 1 Sunday

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •