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Thread: Trainz won't register on my profile or something...

  1. #1

    Question Trainz won't register on my profile or something...

    [IMG]file:///C:/Users/hild.i/Documents/HELP.png[/IMG]

    WHAT DO NOW?

    I can't get it to appear on my profile... Help?

  2. #2
    Join Date
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    Location
    United Kingdom, Worcestershire
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    Default

    We can't see images that are on your computer. You need to upload it to a photo sharing site to get the correct link.

    Shane
    Shane Turner
    Technical and DirectX Advisor - Not affiliated with N3V

    My Forum -- PevSoft Tools -- Tutorial List (inc DirectX) -- My Utilities --TrainzTutorials.com

  3. #3

    Default

    Go here:
    https://www.auran.com/planetauran/SN...rialnumber.php

    If that fails, tell us exactly what the message is you are getting.

  4. #4

    Question Um...

    Quote Originally Posted by oknotsen View Post
    Go here:
    https://www.auran.com/planetauran/SN...rialnumber.php

    If that fails, tell us exactly what the message is you are getting.
    That's what I did... 4 years ago...
    Last edited by oknotsen; September 2nd, 2017 at 12:42 AM. Reason: Link removed

  5. #5
    Join Date
    May 2017
    Location
    United States of America, Oklahoma
    Posts
    606

    Default

    If your Trainz is registered but is not showing on your timeline, just contact the Helpdesk and they will add it manually.

    EDIT: Also, I am not sure if it's a good idea to allow other people to see your serial number.


    Cheers,
    TrainzPlayer14
    Last edited by TrainzPlayer14; September 1st, 2017 at 03:16 PM.
    -Riley


  6. #6
    Join Date
    Nov 2006
    Location
    United States of America, Massachusetts, Haverhill
    Posts
    21,017

    Default

    Quote Originally Posted by TrainzPlayer14 View Post
    If your Trainz is registered but is not showing on your timeline, just contact the Helpdesk and they will add it manually.

    EDIT: Also, I am not sure if it's a good idea to allow other people to see your serial number.


    Cheers,
    TrainzPlayer14
    Exactly, not a good thing. I reported the post to moderators to remove the link. It's better to be safe than sorry.
    John
    Trainz User Since: 12-2003
    Trainz User ID: 124863
    TS12 Build: 61388
    T:ANE Build: 88348

  7. #7

    Default

    Please contact the Helpdesk to get the forum to show your TS2010. Link at the top of this page.

  8. #8

    Default

    Quote Originally Posted by TrainzPlayer14 View Post
    If your Trainz is registered but is not showing on your timeline, just contact the Helpdesk and they will add it manually.

    EDIT: Also, I am not sure if it's a good idea to allow other people to see your serial number.


    Cheers,
    TrainzPlayer14
    Well... I mean... It IS registered, right?

    I don't know... Haven't been on this fourm for very long...
    Last edited by ConrailFan76; September 5th, 2017 at 08:08 AM. Reason: Added line

  9. #9
    Join Date
    May 2017
    Location
    United States of America, Oklahoma
    Posts
    606

    Default

    Oi... you clearly need help with this one.

    First, click on the "Helpdesk" button near the top of the page like so:




    Then enter your login stuff once you get redirected at this page (the same ones you use for the forums)



    Now click the thing circled in red:



    Scroll down and click this:



    Then this:




    This as well:



    Now you're here:




    Enter the title e.g "Registered TS2010 but won't show on timeline on the forums"




    Now enter the message and what you need them to fix e.g., what I typed here:




    (Continued)
    -Riley


  10. #10
    Join Date
    May 2017
    Location
    United States of America, Oklahoma
    Posts
    606

    Default

    (Continued from previous post)




    Finally click on "Submit"




    They can take up to three days to respond so be patient


    Cheers,
    TrainzPlayer14
    -Riley


  11. #11

    Default

    Quote Originally Posted by TrainzPlayer14 View Post
    Oi... you clearly need help with this one.






    (Continued)
    ... Don't know how to interpret this one...

    Anyways, thank. I'll have to do it when I get home, as the School Computer blocks the main Auran website.

  12. #12

    Default Screw my life...

    Can't find it on mobile...

    I only have a phone...

  13. #13
    Join Date
    May 2017
    Location
    United States of America, Oklahoma
    Posts
    606

    Default

    Quote Originally Posted by ConrailFan76 View Post
    Can't find it on mobile...

    I only have a phone...

    Are you saying you only have a cell phone and not a PC? I'd hate to break it to you, but TS2010 unfortunately will only work on the PC (there is an Android version but AFAIK you don't have that)


    Cheers,
    TrainzPlayer14
    -Riley


  14. #14

    Default

    Quote Originally Posted by TrainzPlayer14 View Post
    Are you saying you only have a cell phone and not a PC? I'd hate to break it to you, but TS2010 unfortunately will only work on the PC (there is an Android version but AFAIK you don't have that)


    Cheers,
    TrainzPlayer14

    I use my dad's laptop, but it's at HIS place, where there's no internet.

    I live with my mom.

  15. #15
    Join Date
    May 2017
    Location
    United States of America, Oklahoma
    Posts
    606

    Default

    Ah. You do need an internet connection to contact the help desk. Is there a local library or something similar with computers you could use?

    EDIT: It also just occurred to me that the help desk link won't show on the mobile version of the forums for some strange reason. Let me see if I can get the link.

    EDIT 2: Here is the link: https://support.trainzportal.com
    Last edited by TrainzPlayer14; September 18th, 2017 at 08:25 AM.
    -Riley


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