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  1. Hi All The Moiré effect is simply being caused...

    Hi All
    The Moiré effect is simply being caused by conflicting light/dark areas taking up the same pixel space (basically the light and dark pixels alternate, because they're trying to display at the...
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    Hi Peter, I will have to leave this one for...

    Hi Peter, I will have to leave this one for Norfolksouthern37. The asset versions I'm seeing here are:

    <kuid2:45324:100013:1> UP SD40T-2
    <kuid:45324:100013> UP SD40T-2
    <kuid2:45324:100013:3>...
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    Hi Forester1 JointedRail are still working hard...

    Hi Forester1
    JointedRail are still working hard on making new content for Trainz, with some spectacular new content appearing in their screenshots thread!

    We are leaving the names of the JR...
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    Hi All We have been in the process of uploading...

    Hi All
    We have been in the process of uploading freeware content from JointedRail to the Download Station, which included this locomotive. As there is a lot of content being processed, it is...
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    Content Manager itself won't update very quickly...

    Content Manager itself won't update very quickly for removed assets; it's so rare (well, hopefully rare!) that content is removed from the DLS that we have not focused a lot of time on making it...
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    Not a problem :) I'm glad we were able to verify...

    Not a problem :) I'm glad we were able to verify and resolve this fairly quickly for you.

    In this case the uploader did contest the copyright claim, so it did require us to investigate further.
    ...
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    Unfortunately, for built-in content, it has...

    Unfortunately, for built-in content, it has previously been a requirement of regional publishers that all content include regional translations. Without this, the regional publishers simply would not...
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    Hi Boleyd Unfortunately by increasing both at...

    Hi Boleyd
    Unfortunately by increasing both at the same time, you haven't given a lot to work with.

    As a test, could you try leaving the shadows at your previous setting and then try increasing...
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    Hi BuilderBob It appears that there is some...

    Hi BuilderBob
    It appears that there is some confusion, or obfuscation, of the term 'modified' in this case.

    In relation to content, for multiplayer, referring to 'modified' content means content...
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    Hi All We are currently investigating this;...

    Hi All
    We are currently investigating this; unfortunately this case has become one where we will require proof of ownership of the assets as in this case it appears that the uploader may have been...
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    Hi Boleyd Could you please let us know what the...

    Hi Boleyd
    Could you please let us know what the 'tree detail' setting is set to within Trainz, and what your 'shadow detail' setting is set to in the Trainz Settings?

    This does appear to either...
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    Sticky: Hi Lackoo11111 Those DLC packs are able to be...

    Hi Lackoo11111
    Those DLC packs are able to be installed into TRS19. Could you please tell me if any of the assets relating to these packs show in Content Manager?

    Or could you let me know if any...
  13. Hi BrasselC5048 In the case of the independent...

    Hi BrasselC5048
    In the case of the independent brake, these are linked together with steam locos. As far as I recall, this has been the case as far back as TRS2004. Unfortunately it does mean that...
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    Hi Jayco-Man It is your responsibility to ensure...

    Hi Jayco-Man
    It is your responsibility to ensure that you have the necessary software, as shown in either the minimum requirement or the compatible with list, to use items that have been purchased,...
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    Hi Horacefithers Could you please confirm for me...

    Hi Horacefithers
    Could you please confirm for me if your Trainz installation is build 100240?

    When you say that the plateau tool changes the pattern, do you still see the squares or does it...
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    Hi Jayco-man Could you please confirm for me...

    Hi Jayco-man
    Could you please confirm for me what DLC packs are not being installed?

    Please note, as is shown in the 'compatible with' list in the Trainz Store, the DLC pack "Norfolk Western -...
  17. Thread: new guy here

    by ZecMurphy
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    Hi Rich I can confirm that all DLC packs in the...

    Hi Rich
    I can confirm that all DLC packs in the Trainz Store that show 'TRS19' in the compatible with list will be compatible with all versions of TRS19, including the North American edition.

    If...
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    Hi Frankpw I have tested the helpdesk reply...

    Hi Frankpw
    I have tested the helpdesk reply system with your account and it is working correctly. Note our system will automatically mark tickets as closed when they have not received a reply for a...
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    Hi Frankpw Unfortunately no replies have been...

    Hi Frankpw
    Unfortunately no replies have been received. Are you replying via email, or through the website? If view email, then please try replying via the helpdesk website (...
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    Hi Frank I have just checked your ticket on the...

    Hi Frank
    I have just checked your ticket on the helpdesk, and a reply was sent to your ticket on the 18th of June 2019 at 11:03 AM (AU EST). IF you have not received this, then you can also access...
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    Hi All Please ensure that you have plenty of...

    Hi All
    Please ensure that you have plenty of space available on your hard drive to install Trainz. You will need at least 50GB of free space when installing to C:\ drive.

    Please note, if...
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    Hi YearSP Currently the only way to 'lock'...

    Hi YearSP
    Currently the only way to 'lock' content (ie prevent people distributing it) is to sell the content through the Trainz Store/Trainz Content Creator Program.

    You can find more...
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    Hi Alikiwi I look forward to having a play! I...

    Hi Alikiwi
    I look forward to having a play! I had hoped to see others make sessions for Healesville, but the odd era I chose (1915-1920) I think put a bit of a damper on this.

    I made a few...
  24. Hi Stabilo_166 You cannot transfer payware...

    Hi Stabilo_166
    You cannot transfer payware content between installations of Trainz using cdp files.

    In this case you will need to delete the assets that are marked as 'installed, payware (not...
  25. Hi SailorDan Assets that are marked as 'builtin'...

    Hi SailorDan
    Assets that are marked as 'builtin' can have the DLS version installed as well, allowing you to edit the asset. I have done this a few times with various assets that I wanted to make...
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