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  1. Replies
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    143

    Hi Jayco-man Could you please confirm for me...

    Hi Jayco-man
    Could you please confirm for me what DLC packs are not being installed?

    Please note, as is shown in the 'compatible with' list in the Trainz Store, the DLC pack "Norfolk Western -...
  2. Thread: new guy here

    by ZecMurphy
    Replies
    10
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    117

    Hi Rich I can confirm that all DLC packs in the...

    Hi Rich
    I can confirm that all DLC packs in the Trainz Store that show 'TRS19' in the compatible with list will be compatible with all versions of TRS19, including the North American edition.

    If...
  3. Replies
    69
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    1,840

    Hi Frankpw I have tested the helpdesk reply...

    Hi Frankpw
    I have tested the helpdesk reply system with your account and it is working correctly. Note our system will automatically mark tickets as closed when they have not received a reply for a...
  4. Replies
    69
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    1,840

    Hi Frankpw Unfortunately no replies have been...

    Hi Frankpw
    Unfortunately no replies have been received. Are you replying via email, or through the website? If view email, then please try replying via the helpdesk website (...
  5. Replies
    69
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    1,840

    Hi Frank I have just checked your ticket on the...

    Hi Frank
    I have just checked your ticket on the helpdesk, and a reply was sent to your ticket on the 18th of June 2019 at 11:03 AM (AU EST). IF you have not received this, then you can also access...
  6. Replies
    69
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    1,840

    Hi All Please ensure that you have plenty of...

    Hi All
    Please ensure that you have plenty of space available on your hard drive to install Trainz. You will need at least 50GB of free space when installing to C:\ drive.

    Please note, if...
  7. Replies
    3
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    401

    Hi YearSP Currently the only way to 'lock'...

    Hi YearSP
    Currently the only way to 'lock' content (ie prevent people distributing it) is to sell the content through the Trainz Store/Trainz Content Creator Program.

    You can find more...
  8. Replies
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    438

    Hi Alikiwi I look forward to having a play! I...

    Hi Alikiwi
    I look forward to having a play! I had hoped to see others make sessions for Healesville, but the odd era I chose (1915-1920) I think put a bit of a damper on this.

    I made a few...
  9. Hi Stabilo_166 You cannot transfer payware...

    Hi Stabilo_166
    You cannot transfer payware content between installations of Trainz using cdp files.

    In this case you will need to delete the assets that are marked as 'installed, payware (not...
  10. Hi SailorDan Assets that are marked as 'builtin'...

    Hi SailorDan
    Assets that are marked as 'builtin' can have the DLS version installed as well, allowing you to edit the asset. I have done this a few times with various assets that I wanted to make...
  11. I should be able to help on a few of these :) ...

    I should be able to help on a few of these :)


    We do not actively remove content from the Download Station, except in extreme situations, such as when it is in breach of the code of conduct, or...
  12. Replies
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    1,371

    Hi BuilderBob The terrain height is changed when...

    Hi BuilderBob
    The terrain height is changed when using PBR ground textures to support Parallax. It is not the other way around. We add to the terrain height to account for the parallax textures....
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    243

    Hi All To represent an effect that is often seen...

    Hi All
    To represent an effect that is often seen on level crossings, we setup 'mocrossing' objects to provide a 'bump' in the train motion physics.

    A few people have commented that it may be too...
  14. Replies
    41
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    1,371

    Hi SailorDan The 'scale' control for ground...

    Hi SailorDan
    The 'scale' control for ground textures does not appear to affect the maximum depth range of the parallax height map.

    I've included a couple of screenshots that show this.

    1849...
  15. Replies
    41
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    1,371

    Hi All This is an issue that is intrinsic to...

    Hi All
    This is an issue that is intrinsic to Parallax Occlusion Mapping or 'POM' (not PBR, which is the method used to light/render objects).

    Unfortunately, Parallax Occlusion Mapping does not...
  16. Replies
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    150

    Good Morning Springtransit Thank you for...

    Good Morning Springtransit
    Thank you for reporting this to us :) I have entered a report into our bug tracking system so that our team can look into this.

    Regards
  17. Replies
    3
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    162

    Hi PLP The brake 'squeal'/'groan' type sounds...

    Hi PLP
    The brake 'squeal'/'groan' type sounds will be custom scripted, so you would need to generate a suitable script for your asset to implement this, as well as suitable sound files.

    As there...
  18. Replies
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    2,500

    Hi All The repeated download for the TRS19...

    Hi All
    The repeated download for the TRS19 Content Fix DLC pack should now be fixed. You may need to download the pack once more to ensure that it is fully installed, and it should then no longer...
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    1,544

    Hi All Thank you all for reporting this. There...

    Hi All
    Thank you all for reporting this. There was an issue with the configuration of this DLC pack, which should now be resolved. You may need to download the DLC pack again to fully fix this,...
  20. Hi John You can join our Discord Channel here:...

    Hi John
    You can join our Discord Channel here: https://discord.gg/33dHzAt
    Regards
  21. Replies
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    267

    Hi Samplaire Unfortunately, at the moment,...

    Hi Samplaire
    Unfortunately, at the moment, Trainz does not support automatic texture-replacement of the normals map on bulk loads.

    We may look into this in future, since this could make a big...
  22. Replies
    3
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    286

    Hi Autodctr You can turn off the commodity...

    Hi Autodctr
    You can turn off the commodity overlays by following these steps:

    1) Load a session into Driver mode
    2) Click on the Additional Tools (spanner icon) option on the top menu
    3) Go to...
  23. Replies
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    1,415

    Hi Jayco-man Currently the Trainz Plus update is...

    Hi Jayco-man
    Currently the Trainz Plus update is in beta, however if you wish to install the Trainz Plus update then you can do so by following these steps:

    1) Double click on the TRS19 icon on...
  24. Hi Robynne Due to the way that TRS19 and Trainz:...

    Hi Robynne
    Due to the way that TRS19 and Trainz: A New Era are handled by our system, they won't appear under the 'serial numbers' page. However if you are seeing the downloads for them in your...
  25. Hi Knifeswitch The value shown in the terrain...

    Hi Knifeswitch
    The value shown in the terrain tools will not change, as this is relative to the 'origin' point within the route (ie the default 0m).

    As such, changing the world-origin will...
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