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  1. Thread: CDP

    by Tony_Hilliam
    Replies
    6
    Views
    92

    Check that they are not zipped?

    Check that they are not zipped?
  2. Replies
    59
    Views
    1,218

    This issue affected a small number of people...

    This issue affected a small number of people whose renewals were on Feb 28. We've rectified the cause of the problem and updated the accounts affected. Sorry for the inconvenience.
  3. Replies
    7
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    186

    Ensuring you have legal access is the key when...

    Ensuring you have legal access is the key when sharing content. The original creator owns the copyright, and so you need their permission to share the content. If you have that permission, then how...
  4. Double-click on an asset to get a quick-view of...

    Double-click on an asset to get a quick-view of it before downloading, and the asset-window drops immediately behind the Content Manager content window.
    >>
    fixed


    now i am stuck only left...
  5. Malc, I am definitely cogniscent of your...

    Malc, I am definitely cogniscent of your situation, and realise that right now it seems to you that "owners" are "on the outer", but that isn't the case at all.

    It is fine if none of the...
  6. Nugget - so far no-one else has reported any...

    Nugget - so far no-one else has reported any crash issues placing splines. The issue is most likely related to "placing splines in your route", so the solution is to submit a bug report here:...
  7. Yes, if you purchase the digital version, we will...

    Yes, if you purchase the digital version, we will be offering a "Shipping only" option to get the DVD version sent in the mail for the price of P&H.
  8. John - afaik since TANE there is always a driver...

    John - afaik since TANE there is always a driver selected. F5 hides the HUD. Does that satisify the requirements of not seeing the controls?

    Regarding textures - what texture settings are you...
  9. The update is we're very close (perhaps even...

    The update is we're very close (perhaps even closer than you might think ;) ). There have been a few technical setbacks that simply take time to work through bit by bit.

    We'll keep you posted.
  10. If you are talking about the stutter that is...

    If you are talking about the stutter that is solved by hiding the HUD, then we believe so. We do not have a reliable repro case on any of our hardware here, so if you do, then please let us know if...
  11. No - it's all my fault for missing one step in...

    No - it's all my fault for missing one step in the "making everything live" release process.

    Enjoy :-)
  12. Hi David - system is live now, thanks ;)

    Hi David - system is live now, thanks ;)
  13. Trainz Plus Beta (for Gold Class members)

    Our first update for Gold Class members is now available for Beta Testing for PC only (Mac to follow next week).

    This Beta Test is a "very close to final release" standard. There are some known...
  14. Replies
    46
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    1,448

    Everyone is entitled to an opinion - we don't...

    Everyone is entitled to an opinion - we don't expect everyone to subscribe, that's for sure. :)

    For those people who spend $500 a year on DLC, it's a great saving. In four months of Silver...
  15. Replies
    4
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    132

    Something has changed - the trick is to find out...

    Something has changed - the trick is to find out what. Perhaps the route has become corrupt? Does it crash in other routes? Do you have a backup version to test?
  16. Replies
    5
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    138

    Check the max accel and decel and compare the two...

    Check the max accel and decel and compare the two locos. I suspect they are quite different and the AI is therefore simply being cautious with either a very powerful loco or weak set of brakes. (Just...
  17. Replies
    46
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    1,448

    Now that I understand the full implications, it...

    Now that I understand the full implications, it is now getting immediate attention. If you can provide your list of 400 items that will accelerate the process, ideally in the format as below (by...
  18. Replies
    46
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    1,448

    Sorry, I didn't realize you were talking about...

    Sorry, I didn't realize you were talking about the [rare] cases where this happens.

    This is separate issue being addressed by the content team. It is an accidental byproduct of items that are...
  19. Replies
    46
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    1,448

    I don't follow your logic. The content is...

    I don't follow your logic. The content is missing, and DMA resolves the problem. If you want the content back, then you need to purchase it or resubscribe.

    How do you suggest it is handled? (An...
  20. Replies
    46
    Views
    1,448

    Montycrafter, I would very much like to thank you...

    Montycrafter, I would very much like to thank you for your detailed report. Now that I understand the situation fully, and have run some test, I can confirm there are several things we need to...
  21. Replies
    46
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    1,448

    . Thanks for the feedback - I'd be interested...

    .
    Thanks for the feedback - I'd be interested whether the issue was price, quantity, quality, or something else.


    By "corrupted" I assume you mean "not active" (and therefore not usable)....
  22. Environment Tutorial:...

    Environment Tutorial: https://n3vgames.typeform.com/to/y4J2Rl
  23. 1. Specify the route and session KUIDs so others...

    1. Specify the route and session KUIDs so others can check they are running the same version.
    2. Does it happen in Surveyor and Driver? Same locations?
    3. Try different performance settings to see...
  24. Thanks for the report. I can confirm the 10.14.4...

    Thanks for the report. I can confirm the 10.14.4 beta has broken the 3D rendering for Trainz.

    My suggestion is to revert to the current official version until they update the beta to be compatible...
  25. Thread: cancel

    by Tony_Hilliam
    Replies
    10
    Views
    466

    I've checked the process and there appears to be...

    I've checked the process and there appears to be an issue in the the way the discount is applied. If you add an item to your cart prior to logging in, your code is not automatically applied.

    I've...
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