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jamesgriffin
September 22nd, 2012, 12:29 PM
I bought 2012 on the new site for download. I started to download it and the files get to about 90 percent and the server hangs. They only give you 10 attempts. I did the file a second time and my attempts dropped to 6 from 9. I did it again and it droppend from 6 to zero. What is up? They really need to use some form of download manager to allow restarting of failed downloads, remove the limit until the file is actually completely downloaded the first time.

Then I tried to open a support ticket. Guess what? It tells me it's not available and to try later. Did this about 5 times and never could open a ticket. So I opened a ticket on auran.com explaining the situation and they just dont bother to reply. I know this was a good price on 2012, but if they can't handle downloads, then start mailing out dvd's for free.

When i bought 2010 from steam, it downloaded overnight in one try with no issues. I gave up on steam because they have lousy support and thought auran would be better. Maybe not. Buyer beware.

Jim

shaneturner12
September 22nd, 2012, 12:33 PM
That would be difficult to do. It is the user's responsibility (I should know, as I'm a user myself) to sort out a download manager to do the download or use Google Chrome.

Shane

jamesgriffin
September 22nd, 2012, 12:35 PM
My download manager works just fine. Its the website that times out the download because the files are 2 gig each. I can do a restart manually with my download manager, but not if the website tells me I have zero attempts left after 3 tries out of 10. And google chrome won't fix the broken support page or lack of support.

johnwhelan
September 22nd, 2012, 12:37 PM
My download manager works just fine. Its the website that times out the download because the files are 2 gig each. I can do a restart manually with my download manager, but not if the website tells me I have zero attempts left after 3 tries out of 10. And google chrome won't fix the broken support page or lack of support.

Which browser are you using? Firefox or chrome should have no problems with these files.

Thanks John

jamesgriffin
September 22nd, 2012, 12:41 PM
I use firefox with internet download manager as an addon. it works extremely well on downloading files. It works well on simulator central until the server times out. It has restart capability, but simulator central will not allow a restart because it mis counts the attempts and sets them to zero. And how come support from auran.com will not respond to a support ticket (actually two now). Do I need to post the support ticket numbers?

I have no issues downloading content from the internet, i do it all the time. I am just pissed that I can not get any kind of support and have to now use a forum to get anything.

shaneturner12
September 22nd, 2012, 12:45 PM
I prefer Google Chrome as it seems to download better, or use Free Download Manager which is what N3V recommend.

Shane

jamesgriffin
September 22nd, 2012, 12:51 PM
I really didn't come here to get recommendations on what browser to use. A good robust web site works with all of the major ones. If you look at other threads in here, this isn't the only issue with the new web site. The real issue is the developers of this did a poor job testing and since its brand new just launched, they should be around to correct issues immediately. I think the issue in the support ticket page is a huge oversite. That should be the first thing tested, and as a backup, they should have opened a gmail account temporarily for the first week and had that option for users to use with problems.

All I want to do is download what i paid for. If i do not get a reply to my two open tickets timely, I will just have Paypal cancel the payment.

shaneturner12
September 22nd, 2012, 12:53 PM
By timely, you will need to wait until Monday as N3V do not work weekends.

The main problem you will find is that most browsers cannot handle the large download files.

Shane

jamesgriffin
September 22nd, 2012, 12:56 PM
I dont know where you heard that Shane, but most browser handle large downloads just fine. I can download huge files all the time from other sites. I can download a full dvd movie. And I opened two tickets up on Thursday, is that a weekend in Australia? You can defend them all you want, but the bottom line is its BROKEN on their end.

jamesgriffin
September 22nd, 2012, 12:58 PM
And with a brand new site launched that actually collects money, I would for sure have someone work weekends for a couple weeks at least.

BD1
September 22nd, 2012, 12:58 PM
I am hoping that they will extend the special sale into October ... they could may millions or dollars if the sale was extended past the soon comming up date of Setember 27th. :mop::'(:mop:

jamesgriffin
September 22nd, 2012, 01:01 PM
They sure better fix the website first. No sense buying a product if you cant get it. The lack of support from steam is why i decided to use auran directly. now I see that they are not much better or faster.

Robert2d6
September 22nd, 2012, 01:17 PM
Just bought the Blue Comet for the $4.98 price on the download site using Chrome. Worked very well. I would like to see them get rid of the black text boxes where you have to fill out your address etc, that are placed on a black background? Like looking for the Holy Grail.

jamesgriffin
September 22nd, 2012, 01:30 PM
How big a download was the one you bought? I bought 2012 and its 3 2gb files and one 300meg file

shaneturner12
September 22nd, 2012, 01:32 PM
I recently helped a friend buy TS12, and got him to use Google Chrome. And yes, it did download correctly.

Shane

johnwhelan
September 22nd, 2012, 01:47 PM
I use firefox with internet download manager as an addon. it works extremely well on downloading files. It works well on simulator central until the server times out. It has restart capability, but simulator central will not allow a restart because it mis counts the attempts and sets them to zero. And how come support from auran.com will not respond to a support ticket (actually two now). Do I need to post the support ticket numbers?

I have no issues downloading content from the internet, i do it all the time. I am just pissed that I can not get any kind of support and have to now use a forum to get anything.

Firefox without any download manager works perfectly. It probably your add on.

Sorry John

jamesgriffin
September 22nd, 2012, 01:49 PM
recently as in on the new site, or on the old one? I have problems with the new site that was just launched.

johnwhelan
September 22nd, 2012, 01:50 PM
How big a download was the one you bought? I bought 2012 and its 3 2gb files and one 300meg file

I've just downloaded a 3 gig file from this site without any issues using vanilla Firefox version 15.0.1.

Cheerio John

JCitron
September 22nd, 2012, 02:10 PM
James,

As you know, or should know, N3V is not a fly-by-night operation. I use Free Download Manager which they recommend for my downloads and have not had any issues. I have however had this problem with other websites including www.technet.com which is owned my Microsoft. They recommend their own download manager to handle their multiple-gigabyte sized iso images and I use theirs when I download disk images from their ftp site.

The problem which I've also read elsewhere is not so much the server its self, but your ISP, or even your network wire connection its self, or even your browser. Both Firefox and Internet Explorer suffer from this issue with Firefox suffering from this less.

See here:

http://www.geekstogo.com/forum/topic/174169-disable-the-connection-with-the-server-was-reset/

and here:

http://arstechnica.com/uncategorized/2008/04/vuze-says-some-isps-abuse-tcp-resets-data-not-that-clearcut/

You may not like the fact that we make suggestions on how to fix problems, but this is our "job" in the Trainz Community. We help each other out by providing support for both the actual product as well as the technical support for network and hardware issues. We also make suggestions for what to purchase when people are stuck with poorly performing hardware, want to upgrade, or worse have failing hardware. Us techie people overall have been industry for years. I have been in the technical support side since 1985 when I was supporting early PCs and video terminals. In my current work-role, I am the sole support technician for nearly 700 local users at a very large software company.

N3V is also located in Australia and is about 10-14 hours ahead of us in the US. This puts them currently in the middle of their Saturday evening or early Sunday morning. They are also a very small company with a very small support staff. Putting in a ticket here http://support.auran.com/ rather than emailing them is your best bet. They eliminated the old helpdesk email address because of too much spam. Have patience and they will contact you. However we do suggest you try the Freedownload manager first and see if that helps.

John

puffer1
September 22nd, 2012, 02:38 PM
I bought 2012 and settle and carlisle yesterday and coronation scot today i've had no problems downloading them with firefox,
except that I paused two files on 2012, when I tried to restart them the download link was broken and had to lose one of my
ten downloads.
I received the keycodes yesterday for the two I bought within minutes. however no keycode has arrived for the coronation scot or acknowledgement.

Perhaps the website is having problems:

JCitron
September 22nd, 2012, 02:51 PM
I bought 2012 and settle and carlisle yesterday and coronation scot today i've had no problems downloading them with firefox,
except that I paused two files on 2012, when I tried to restart them the download link was broken and had to lose one of my
ten downloads.
I received the keycodes yesterday for the two I bought within minutes. however no keycode has arrived for the coronation scot or acknowledgement.

Perhaps the website is having problems:

Check your Planet Auran account and your purchase history. Your codes should be in there as well as the link to the original downloads. That is unless they've changed things since the new Simulator Trains website has been started up.

John

VinnyBarb
September 22nd, 2012, 03:44 PM
Sorry to hear about your d/loading problem, I wonder which Richard Head designed that new store web site for N3V Games. My problem is, I bought a few item from the new web site too, I received PayPal's notice/email that I paid for these after checking out from my shopping cart to pay for these. I also was redirected back after buying and paying to that infernal web site BUT where are the d/load links there? Where the hell can I d/load the stuff I paid for? I did NOT receive any acknowledgement/email with any possible d/load links from N3V Games that I just bought these items, remember, my shopping cart is STILL now today showing the items I bought and paid for as STILL ready for d/load, the items I just paid for yesterday. My email address IS also registered with THAT web site.

So, what the hell IS GOING ON? This brings me back to my other complaint I posted yesterday, what bl**dy Micky Mouse operation is this? Does no one on their side ever test that web site, the web pages etc., if these are working correctly BEFORE letting it loose on us?

Please DO NOT SAY the problem is on my side, I checked my Spam folder, no email from that store web site that I even bought these items. My ISP DOES NOT filter my Hotmail mailbox, as confirmed with them. Why didn't I get any confirmation of this from N3V Games after paying my good money. The invoice I was shown after getting redirected from PayPal did show one password for Murchison's after I got redirected back to that web site but that is all I can see on it. No d/load information, no nothing. No information of this transaction either in my "Planet Auran" profile or content. Why not? After all, this IS Trainz related and is their store, to which I get directed to if pressing the "Store/Shop" button in my "Planet Auran" profile there. So, one web page tells you that you bought these items (new web site N3V Games) but the other related N3V Games web site (my AURAN profile) does not want to know of it. Just dandy!!! Who designs such web sites? My 10 year old son could have done a better job, me thinks.

I am giving up with this stupid business, I might ask PayPal too to refund me as this whole affair with this web site is beyond a bl**dy joke.

You people saying "it is working for me" are not addressing the issue, it bl**dy does not work for me, neither does it for some others. Just to give you an example the problem I have with d/loading from the AURAN/N3V DLS, I only d/load via FTP if and when I can d/load. I have a "lifelong" FCT but 9 out of 10 times d/loading from there will stop ANY d/load after a couple of 100kb and not continue with it. Every now and then I can restart the d/load but then this stops again after a short burst of a few seconds but then I get the dreaded message, can not read from server/source and any subsequent d/loads will not respond. Although I MUST BE SUCCESSFULLY logged in as my "login deamon" there tells me "I am successfully logged in, cookie set, bl**dy etc." but why such hassles with d/loads there? It seems N3V Games is using a similar d/load procedure from the new store web site. I know this is unrelated to the above problem BUT any web site with d/loadable content MUST make it easier for people having issues d/loading, whatever the reason.

Not so cheery

VinnyBarb

johnwhelan
September 22nd, 2012, 04:56 PM
I bought 2012 and settle and carlisle yesterday and coronation scot today i've had no problems downloading them with firefox,
except that I paused two files on 2012, when I tried to restart them the download link was broken and had to lose one of my
ten downloads.
I received the keycodes yesterday for the two I bought within minutes. however no keycode has arrived for the coronation scot or acknowledgement.

Perhaps the website is having problems:

Go back to the site and look at your orders. Click on the order and it will give you the serial number, cut and paste it to a safe place.

Cheerio John

johnwhelan
September 22nd, 2012, 05:01 PM
Sorry to hear about your d/loading problem, I wonder which Richard Head designed that new store web site for N3V Games. My problem is, I bought a few item from the new web site too, I received PayPal's notice/email that I paid for these after checking out from my shopping cart to pay for these. I also was redirected back after buying and paying to that infernal web site BUT where are the d/load links there? Where the hell can I d/load the stuff I paid for? I did NOT receive any acknowledgement/email with any possible d/load links from N3V Games that I just bought these items, remember, my shopping cart is STILL now today showing the items I bought and paid for as STILL ready for d/load, the items I just paid for yesterday. My email address IS also registered with THAT web site.

http://forums.auran.com/trainz/content.php?32-How-to-purchase-and-download-products-in-SimualtorCentral-com

Steps 13 and 14 I think address one of your issues.

Hope that helps.

Cheerio John

VinnyBarb
September 22nd, 2012, 05:39 PM
http://forums.auran.com/trainz/content.php?32-How-to-purchase-and-download-products-in-SimualtorCentral-com

Steps 13 and 14 I think address one of your issues.

Hope that helps.



Cheerio John

I don't think you are getting it. I can open my recent order page on the new shopping site where ALL I bought is listed, where it says:
Order #100000576 - Complete

listed their is also the Invoice link which shows:

invoice #100000474

with all I bought neatly listed. I can not see nor find ANY download information nor that page showing which you refer to above.

It shows who I have paid the money to (PayPal) it says Order complete

but where the blazes is that d/load information? My email address is correct, how else would I receive every other day something or other Spam mail from AURAN/N3V? But NO, I repeat again, NO COMFIRMATION EMAIL nor DLoad Instructions received. Nor is there any info in my old Planet AURAN page that I actually bought the above items although every other page above tells me I did. Why wont it show there, it is still the same company? That is what I am PI$$ED OFF about. I can not be more cleared than that. To top it off, I am leaving in half an hour and will not be back home for about a week. Where I go to, no Internet access either, so it was not a very productive weekend for me as I could do WITHOUT this cr@p with my condition.

Just to show you how DUMB and STUPID people at AURAN/N3V are, where Tony Hilliam announced the new shopping web site, why couldn't he place the link to it in this announcement there? Oh no, you have to click on another link to another page to find out where this bl**dy web site is. How silly, dumb and stupid is that?

Almost 24 hours after I placed the order and paid for it, still no confirmation email from AURAN/N3V nor from N3V Games.

Not so cheery

VinnyBarb

VinnyBarb
September 22nd, 2012, 05:45 PM
I forgot, my shopping cart on that web site today STILL shows the content I "bought and paid for" so I can check out and pay for it, although I already completed the sale yesterday. Another "Rooster up" by the ones that designed that web site.

VinnyBarb

jamesgriffin
September 22nd, 2012, 07:47 PM
Launching a brand new site a couple days before the weekend and not having anyone on "duty" for the weekend is just lame. Even if the president of the company has to monitor the help requests and this forum would be a smart move. After all, are then not in business to make a profit and not irrate the customers?

johnwhelan
September 22nd, 2012, 08:10 PM
Launching a brand new site a couple days before the weekend and not having anyone on "duty" for the weekend is just lame. Even if the president of the company has to monitor the help requests and this forum would be a smart move. After all, are then not in business to make a profit and not irrate the customers?

Sounds daft but Trainz always has been a mixture of the community and Auran or N3V as it now is. Practically all the content has come from the community, many of the significant advances have come from the community, and you normally get faster replies to queries for the forum than helpdesk, its not perfect, but in an odd sort of way it works.

I think your issue at the moment is because of your internet connection and choice of software you have run unfortunately through your ten downloads and need the counter to be reset, again unfortunately only the helpdesk can do that, I think some one else has given you the method of how to contact the helpdesk.

Tony Hilliam has been monitoring the forum this weekend and has been instrumental in getting the prices reset on the web site. I think I've also seen a couple of posts from other members of the Trainz team over the weekend so they are around. If each copy of Trainz sold for a million dollars and they sold the same number of copies as they do today volume wise then I'm quite certain their Help desk would be manned 7/24. Reality is Trainz doesn't sell for a million a copy, and help desk does take time to respond to queries.

I'd recommend a little patience as people get the bugs sorted out and a better set of instructions on how to use the web site sorted out as well.

Cheerio John

Robert2d6
September 22nd, 2012, 08:17 PM
I don't think you are getting it. I can open my recent order page on the new shopping site where ALL I bought is listed, where it says:
Order #100000576 - Complete

listed their is also the Invoice link which shows:

invoice #100000474

with all I bought neatly listed. I can not see nor find ANY download information nor that page showing which you refer to above.

It shows who I have paid the money to (PayPal) it says Order complete

but where the blazes is that d/load information? My email address is correct, how else would I receive every other day something or other Spam mail from AURAN/N3V? But NO, I repeat again, NO COMFIRMATION EMAIL nor DLoad Instructions received. Nor is there any info in my old Planet AURAN page that I actually bought the above items although every other page above tells me I did. Why wont it show there, it is still the same company? That is what I am PI$$ED OFF about. I can not be more cleared than that. To top it off, I am leaving in half an hour and will not be back home for about a week. Where I go to, no Internet access either, so it was not a very productive weekend for me as I could do WITHOUT this cr@p with my condition.

Just to show you how DUMB and STUPID people at AURAN/N3V are, where Tony Hilliam announced the new shopping web site, why couldn't he place the link to it in this announcement there? Oh no, you have to click on another link to another page to find out where this bl**dy web site is. How silly, dumb and stupid is that?

Almost 24 hours after I placed the order and paid for it, still no confirmation email from AURAN/N3V nor from N3V Games.

Not so cheery

VinnyBarb

Maybe the site doesn't like your attitude.....:cool: I know, it is getting on my nerves.

CattyPatty
September 22nd, 2012, 08:23 PM
Well there are always bugs to fix when you redesign a website.

jamesgriffin
September 23rd, 2012, 12:38 PM
I understand bug fixes, but in the first few days of launch it's just good business to have someone monitor the site and handle issues.

shaneturner12
September 23rd, 2012, 12:40 PM
The new one.

Shane

Firefighterdan
September 23rd, 2012, 01:10 PM
I downloaded TS12 yesterday and only had one problem. The exe file was corrupt so I just downloaded it again and worked great! I am using chrome, so I do not know if that helps or not.

Sourdough
September 23rd, 2012, 02:09 PM
Was life good the day before you ordered it? You could live without it before then....why not now? It's all about me...I want it now and I don't want to hear any reason why I can't have it now....everybody's a poop head because I can't have it now!!! I don't care if you've got it!! It's not about you! It's about meeeee!!! The one who posted with the huge fonts, who I won't mention, but rhymes with vinnybarb...I pictured that person lying on the floor kicking and screaming and having a real tantrum. How embarrassing....and from a trainzer who's been around a while and knows how this works....especially on weekends....

Robert2d6
September 23rd, 2012, 02:12 PM
Was life good the day before you ordered it? You could live without it before then....why not now? It's all about me...I want it now and I don't want to hear any reason why I can't have it now....everybody's a poop head because I can't have it now!!! I don't care if you've got it!! It's not about you! It's about meeeee!!! The one who posted with the huge fonts, who I won't mention, but rhymes with vinnybarb...I pictured that person lying on the floor kicking and screaming and having a real tantrum. How embarrassing....and from a trainzer who's been around a while and knows how this works....especially on weekends....

Even my grandson when he was 5 didn't carry on like that.......;)

jamesgriffin
September 23rd, 2012, 02:28 PM
Just keep drinking the koolaide Sourdough and the owner of auran that paid someone good money to build a working classy website will never know its not working. Yes, somebody got paid in real money, not simulated money to do the work. It is faulty and needs fixed. I can live without it, though it was a gift for my grandsons birthday which got missed. He knows that its coming so I guess thats ok. I just love how people need to defend bad work. The whole point is good SMART business dictates when you launch something brand new, you monitor and nuture it to minimize problems, not just take your weekend and hope it drives itself. Another thing is for everyone that complains, there are probably 50 that didn't or just gave up and didn't make a purchase.

clam1952
September 23rd, 2012, 02:45 PM
Of course to be fair for every one that had a problem there could be fifty that didn't, personally I made two separate purchases and no problem with either of then although others obviously have. If anything good comes out of this, hopefully whoever is responsible has learned an important lesson.

Tony Hilliam is on the case of the vanishing shop now anyhow and has posted in one of the other threads. Now how about the missing days in Content Manager for which the recommended fix of running an EDR makes even worse ......... ;)

shaneturner12
September 23rd, 2012, 02:53 PM
I've already got a helpdesk ticket re: the missing days issue.

Shane

n8phu
September 23rd, 2012, 03:22 PM
I tried to put in a trouble ticket thru the simulator central earlier because I bought the PRR set and still haven't received a serial number for it... when I filled out the trouble ticket and hit send the site told me that function wasn't available and to try again later... now the site is down...

Going to fill out a trouble ticket the old fashioned way.....

amigacooke
September 23rd, 2012, 04:04 PM
I make it a habit not to help those who are having difficulties with downloads.

If it is N3V's fault, they are justified in being annoyed (though not abusive). If it's their own fault then they don't want to know and will still be annoyed. If you try to help and fail, you just get told to stop interfering. If you try to help and succeed, well you may get some thanks, but I wouldn't bet on it.

And whatever you do, never say you have succeeded in what they are failing to do. No really, don't.

Dante1
September 23rd, 2012, 09:00 PM
I am in the group that have had nothing but issues with my recent purchases. The biggest problem I have had are the serial numbers required to install the programs and DLC. I have purchased the main program and two of the DLC packs and I have never gotten one E-mail with the serial numbers in it. Luckily, I was able to find the serial number for the main program a day after I orderer it in my invoice on the SimulatorCentral website. However, I am still waiting on the serial numbers for the two DLC packs I just ordered.

Robertbc6
September 23rd, 2012, 09:24 PM
Dante1

The SC is back up. Log in, go to My Account, then My Orders, then View Order. If yours are like mine, the serial number should appear with the orders, both for the program and the DLC packs.

Bob

jamesgriffin
September 23rd, 2012, 10:02 PM
I figured out the problem with SC.... Microsoft bought it.

Dante1
September 23rd, 2012, 10:06 PM
No luck, the numbers for the DLC are still not there.

Firefighterdan
September 23rd, 2012, 11:35 PM
I just looked at how many times I have left that I can download TS12 at Simulator Central. It says 29 more times......:hehe:

Tony_Hilliam
September 24th, 2012, 12:25 AM
Clarifying a few issues raised in this thread:


1. The email police have apparently been blocking a number of confirmation emails (it seems that for a few users, a confirmation email would be sent, but the follow-up serial number email was seen as "spam" and therefore blocked). We have put in a temporary fix that should resolve the problem to a large degree and we will implement a more robust solution asap.


2. Even without an email, all the information necessary to download and install your products is included within the SimulatorCentral.com site.


To find your serial number for newly purchased content, log in to SimulatorCentral.com, then go to:
My Orders > View Order or
My Downloadable Products > Click on the Order #


In both cases your serial number is located Under Items Ordered.


3. If there is no serial number located with your order, then that product does not require a serial number to be installed.


4. The files you need to download are shown under the "My Downloadable Products" heading. You need to download each of the files shown and wait until they are all downloaded before double clicking the first file. Note that we suggest you simply click on the links to start the downloads and let your browser manage the downloads. (i.e. download manager software may not like talking to the secure file set-up that we have in the new store).


5. The Support Request form has intermittently been showing "Try again later" as an error message. Funnily enough, it really did mean "Try again later" as it would often work on subsequent retries. We are investigating this issue, but believe that a new server update may solve this problem.


6. The disappearance of the specials pricing occured due to a back-end indexing problem. This was rectified as soon as we were aware of the problem.


7. We did have our management and technical team working throughout the weekend. Most problems we weren't able to resolve immediately occured between midnight and 5am. Running a 24/7 operation "in case" there were problems was not deemed to be necessary. Hindsight is a wonderful thing.


8. Why Planet Auran isn't linked to the new store is the same reason why Planet Auran isn't linked to the Apple store or the Steam store. We sell products at lots of outlets (including Simulator Central). i.e. SimulatorCentral is one place you can buy Trainz and Planet Auran is the home of Trainz serial number registration for the Download Station etc.

Hopefully this information will help you sort out any problems you have and please be assured that the team are working to improve the systems further.

johnwhelan
September 24th, 2012, 07:59 AM
No luck, the numbers for the DLC are still not there.

Click on the order to get the order details.

Cheerio John

jamesgriffin
September 24th, 2012, 10:08 AM
My failed download attempts brought down the download counter too fast. I tried 3 times, it went to zero and i can't download now to get my products. Thats another bug as well. I have opened 2 support cases in auran since the other support page didn't work. I still can't download this morning. Can someone PLEASE go in and reset the counter?

Jim

Dante1
September 24th, 2012, 10:21 AM
I have looked again and they are not there. In an earlier E-mail it said that if no serial number was present in your order on Simulation Central one wasn't needed for the download. If that's the case why do they ask for it during install? I am having issues with the streamlined and Murchson(Sic) DLC packs.

n8phu
September 24th, 2012, 04:29 PM
Dante1

The SC is back up. Log in, go to My Account, then My Orders, then View Order. If yours are like mine, the serial number should appear with the orders, both for the program and the DLC packs.

Bob

Thanks for the tip, that worked!

Dante1
September 24th, 2012, 04:54 PM
I have looked again and the serial numbers are still not there. Just for kicks I tried to run the installer for the two DLC packs I purchased and sure enough I cannot install the due to not having the serial numbers. Is there anyway you could include the serial numbers in the "My downloadable products section"?

clam1952
September 24th, 2012, 05:28 PM
Serial number should be in My Orders, then click the order and serial number will be in there along with your order details, look carefully as it may not be obvious.

Tony_Hilliam
September 24th, 2012, 07:00 PM
Note that the serial number is not on the Account Dashboard, or the My Orders Page. You need to go to My Orders and then click on View Order.

Alternatively, since the My Orders page only shows order numbers, if you have many orders you don't know which order to view. In this case go to My Downloadable Products and then click on the Order Number for the particular product.

If there is no serial number for Auran DLC (e.g. Murchison, Duchess etc) then please submit a ticket with a screenshot attached.

Also note that Jointed Rail products do not require a serial number.

Dante1
September 24th, 2012, 07:22 PM
Okay, I have looked again and there are no mumbers on my orders page. I have opened a ticket but there didn't appear to be any way to attach an image so I included my order number instead.

JCitron
September 24th, 2012, 10:01 PM
Tony,

Thank you very much for taking the time to resolve these issues.

John

Dante1
September 25th, 2012, 05:52 PM
Thanks, my issue has been resolved.

BuilderBob
September 28th, 2012, 04:34 AM
The information provided on the site is "Please Note: We advise against the use of download managers to download your product files."

So when they respond to the ticket and see that the remaining downloads count has fallen to zero then the response is going to be 'You should not have been using a download manager - that's why we advise against it.'

Catch-22.

shaneturner12
September 28th, 2012, 04:43 AM
I understand that but N3V should have consided that there is a risk of corruption when not using a download manager. Perhaps they should remove the download limit entirely.

Shane

Thai1On
September 29th, 2012, 07:31 AM
I bought Murchison 2 over 24 hours ago but still there is no download link. I received an email with my serial number but I get no link available from the Sim Center site? I sent in a ticket through the help desk with my order number. I'm not in a hurry, just curious how long do I need to wait for a download link?

Dave

JCitron
September 29th, 2012, 11:16 AM
I bought Murchison 2 over 24 hours ago but still there is no download link. I received an email with my serial number but I get no link available from the Sim Center site? I sent in a ticket through the help desk with my order number. I'm not in a hurry, just curious how long do I need to wait for a download link?

Dave

Hi Dave,

Check the "My Downloads" item under your account. There is the product name listed there. Click on it and the download will start.

John

RiscaStation
September 29th, 2012, 11:16 AM
Hi all,

I ordered the Box version on the 20th Sept and have not as yet been told when I might receive it, I live in the UK.

Kind regards
Mike

JCitron
September 29th, 2012, 11:19 AM
Hi all,

I ordered the Box version on the 20th Sept and have not as yet been told when I might receive it, I live in the UK.

Kind regards
Mike

Mike,

This has always been the norm with N3V. They won't update the status until you receive your package, or close to the shipping date. The package comes from Australia via post and has to go through customs before you receive the box.

John

RiscaStation
September 29th, 2012, 11:25 AM
Hi John,

I have raised a ticket with Sim Centre asking them for an approximate delivery.
Thank you for your reply I guess I will have to sit tight and be patient.

Kind regards
Mike

RiscaStation
September 29th, 2012, 11:29 AM
post deleted.

Thai1On
September 29th, 2012, 10:52 PM
Hi Mike,

In my downloads it says I haven't bought anything yet? I got to my purchases and see the invoice number and something saying payment review?

Dave

shaneturner12
September 30th, 2012, 03:35 AM
You will need to contact the Helpdesk on that one, as it sounds like the payment is not going through properly.

Shane

Thai1On
September 30th, 2012, 07:04 AM
You will need to contact the Helpdesk on that one, as it sounds like the payment is not going through properly.

Shane

Ahhh, life in Thailand, at least it is never boring :o. I submitted a help ticket but yet to hear a reply :(.

Dave

RiscaStation
September 30th, 2012, 08:51 AM
Hi all,

I had a reply from SimulationCentral acknowledging my Ticket requesting a delivery.
It said some one will get back to me.

Kind regards
Mike