PDA

View Full Version : dedicated developers- PROBLEM



VovaZiLvova1
August 31st, 2012, 06:21 AM
the problem is: Why can not we play multiplayer session administrator can not see!! What is the problem and when it will correct???????

TheAnDav
August 31st, 2012, 08:04 AM
I have the same problem. When I run the session, no one can see me, or when someone runs the session, I did not see him, and so for 3 days. Before that, everything was fine. Tell me, what could be the problem?

shaneturner12
August 31st, 2012, 08:12 AM
It appears to be a server problem, but there is no chance of it being fixed before Monday morning Australian time, unless the hosting company in the US can help sort things out.

Shane

VovaZiLvova1
September 1st, 2012, 10:17 AM
I understand the current will start on Monday to repair the thread Th YES? or NO

shaneturner12
September 1st, 2012, 10:25 AM
That's the earliest that N3V can look into the issue. It may also be worth posting a helpdesk ticket if you haven't already.

Shane

VovaZiLvova1
September 1st, 2012, 10:28 AM
Please give the address of your support

shaneturner12
September 1st, 2012, 10:30 AM
I'm not an N3V employee, but I can tell you that you can access the helpdesk using the button labelled Helpdesk above.

Shane

VovaZiLvova1
September 1st, 2012, 10:37 AM
I ask you not to write about the integer b my problem in the service supports, I can not write And they probably do not know about our problem

nikita2011
September 1st, 2012, 10:58 AM
Exact same problem: why a multiplayer session that I created no one but me SEES WHEN it will eliminate

VovaZiLvova1
September 1st, 2012, 12:17 PM
Exact same problem: why a multiplayer session that I created no one but me see! WHEN it will eliminate

colourlight
September 1st, 2012, 12:54 PM
There is clearly a problem with the multiplayer server which probably will not be fixed until after the Weekend.

VovaZiLvova1
September 1st, 2012, 01:35 PM
thanks for the info

ZecMurphy
September 2nd, 2012, 07:40 AM
Hi All
Please send a ticket to our helpdesk at http://support.auran.com/ so that we can look into this as soon as possible. Please send your ticket to the 'Planet Auran & Account' department, so as to ensure that we are able to look into this as soon as possible.

Regards

colourlight
September 2nd, 2012, 09:32 AM
Thank you for your respnse. Zec. I have now submitted a ticket and marked it urgent.

shady2k
September 2nd, 2012, 10:06 AM
Hi All
Please send a ticket to our helpdesk at http://support.auran.com/ so that we can look into this as soon as possible. Please send your ticket to the 'Planet Auran & Account' department, so as to ensure that we are able to look into this as soon as possible.

Regards
Ok, my Ticket ID: SGS-186904. Thank you.