PDA

View Full Version : Strange?



gamerouche
September 30th, 2010, 01:30 AM
I am being asked to log in to access the DLS.
Upon entering the correct username & password (which I've used ever since 2004) I am not granted access.
Temporary problem or what?

Gam :'(

jhatchman
September 30th, 2010, 01:42 AM
Hi Gem,

I have the same problem accessing the DLS today. It was working ok yesterday

Jeff

ray_whiley
September 30th, 2010, 01:45 AM
Same problem. I suggest it may be temporary as it has happened before - let's wait and see!

Ray

captainkman
September 30th, 2010, 01:51 AM
Same here! When I accessed CMP ithat said:
"Could not find your profile or you do not have a valid serial number"
When I log int Planet Auran it says that the server is full. I was fine earlier this morning.

big_b
September 30th, 2010, 02:08 AM
Isn't today the last day of September ?
The Life Cycle Policy end date for non supported products
There probably just throwing the switches on the older versions of Trainz on the DLS & shunting them .

Dave

rastis
September 30th, 2010, 02:09 AM
G'day! :wave:

Getting the same 'Could not find your profile or you do not have a valid serial number' message. Obviously the DLS is down. AGAIN.

Cheers! :)

Jake.

switchdoc
September 30th, 2010, 02:57 AM
Same with me, cannot access DLS for failing to log in.
I tried to log in to my Planet Auran account but login failed as well.



Isn't today the last day of September ?
The Life Cycle Policy end date for non supported products


But I own TS2009, so at least part of the DLS should be accessible....

Norbert

captainkman
September 30th, 2010, 03:10 AM
I have a question:
What versions are no longer supported? I have TC and I am wondering if I will still be able to access the DLS.

shaneturner12
September 30th, 2010, 04:07 AM
If you are unable to log in onto your Planet Auran account (by this, I mean by clicking Profile above), then you need to contact the helpdesk. If it is only Content Manager not accepting the details, I would advise logging into your profile (if you can), and changing your password (you can use the same one)

captainkman:

You may wish to have a look at the Lifecycle policy at http://online.ts2009.com/mediaWiki/index.php5/Trainz_Life-Cycle_Policy. Officially, TC is still supported until next year (1 and 2) and the year after (3))

Shane

airtime
September 30th, 2010, 04:30 AM
The DLS has been very slow over the past couple of days, last Saturday especially, and I have a First Class ticket, I think there are changes being made, and hopefully the DLS will be up and running again very soon.

Joe Airtime

captainkman
September 30th, 2010, 04:43 AM
It works now. CMP is working properly and I can log into Planet Auran. I couldn't before because "The Server Appeared to be Full."

rastis
September 30th, 2010, 05:29 AM
G'day! :wave:

Am still getting the 'Server appears to be (not) full. Please try again later' message. That (not) in brackets is just to show my frustration. :p

By the way, what is this 'Server' thing anyway? :o

Cheers! :)

Jake.

captainkman
September 30th, 2010, 05:51 AM
captainkman:

You may wish to have a look at the Lifecycle policy at http://online.ts2009.com/mediaWiki/index.php5/Trainz_Life-Cycle_Policy. Officially, TC is still supported until next year (1 and 2) and the year after (3))

Shane
Thanks for the link. It appears that I still have two years to get TRS20010. I will start saving as of Christmas!:D

rastis: I am still able to access the Profile page, I would try every ten minutes if I were you, that is what I did.

shaneturner12
September 30th, 2010, 06:52 AM
rastis,

I would advise you log into your Auran Profile (if you can) - use the option above to do this - and change your password (you can use the same one).

This should sort that problem.

If it does not, a helpdesk ticket may be required.

Shane

Ronayne
September 30th, 2010, 06:57 AM
G'day! :wave:

Am still getting the 'Server appears to be (not) full. Please try again later' message. That (not) in brackets is just to show my frustration. :p

By the way, what is this 'Server' thing anyway? :o

Cheers! :)

Jake.

Same here.

shaneturner12
September 30th, 2010, 07:01 AM
Ronayne,

Have you read the full thread? I have made a suggestion further up for people having problems downloading from Content Manager.

rastis,

The 'Server' is the DLS - which according to other forum posts is in the US.

Shane

EDIT: Just checked the forum, and it looks like there is another DLS outage.

ZecMurphy
September 30th, 2010, 07:05 AM
Good Evening All

Please see the following thread for information on this issue. http://forums.auran.com/trainz/showthread.php?t=62517

Thank you for your patience.

bendorsey
September 30th, 2010, 07:16 AM
Don't know if this is related but all of a sudden (yesterday) I have to turn my firewall off to upload to the DLS from 2010.

Ben

RRSignal
September 30th, 2010, 09:48 AM
G'day! :wave:

Am still getting the 'Server appears to be (not) full. Please try again later' message. That (not) in brackets is just to show my frustration. :p

By the way, what is this 'Server' thing anyway? :o

Cheers! :)

Jake.

A 'server' is a computer whose job it is to take requests. The computers making requests are called 'clients.' i.e. you.

Johnda1237
September 30th, 2010, 10:07 AM
There's nothing wrong with your password, etc. The server is down and because it isn't responding, your sign on isn't working.

Just try again later, eventually they should have it back up.

gamerouche
September 30th, 2010, 12:21 PM
Tried to access the DLS on my return from work, appears to be back to normal now. Thanks all.

Gam :)

clam1952
September 30th, 2010, 12:35 PM
Server problem.
http://forums.auran.com/trainz/showthread.php?t=62517

Can log in but not download at present.

rastis
September 30th, 2010, 06:40 PM
rastis,

I would advise you log into your Auran Profile (if you can) - use the option above to do this - and change your password (you can use the same one).

This should sort that problem.

If it does not, a helpdesk ticket may be required.

Shane

G'day Shane! :wave:

Entered new password, saved and CMP crashed... :eek: Is that normal?!

Cheers... :(

Jake.

Ronayne
September 30th, 2010, 07:25 PM
Is that normal?!



I don't think so.

shaneturner12
October 1st, 2010, 02:56 AM
That does not sound normal - did you have Content Manager open when you were changing your password?

If so, you will need to repeat the process without Content Manager being open.

Also, make sure you are changing the password in the right place - in your Auran Profile (link for that is above), not in the Trainz boxes (unless you do happen to set it to a different one, then you will need to update Content Manager (and possibly the Trainz options box)

Shane