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Mad40
August 28th, 2009, 08:53 PM
I purchased Trainz Simulator 2009 this morning at 9am it is now 12pm and still no access to the download ??????

is the help desk manned or not?

Puffingbilly
August 28th, 2009, 11:08 PM
I purchased Trainz Simulator 2009 this morning at 9am it is now 12pm and still no access to the download ??????

is the help desk manned or not?
It's the weekend, so no it's not manned - try Monday:cool:

Mad40
August 29th, 2009, 12:31 AM
must of slipped there mind to put on the web site only to buy monday to friday 9am to 5pm

but then again they were quick to take my money on a weekend ?

ZecMurphy
August 29th, 2009, 12:31 AM
Hi Mad40

The helpdesk is generally only manned during Australian business hours (week days), although it may have some replies made outside of those times (not something that should be expected).

johnwhelan
August 29th, 2009, 07:31 AM
I purchased Trainz Simulator 2009 this morning at 9am it is now 12pm and still no access to the download ??????

is the help desk manned or not?

If you use paypal I understand there is a slight delay.

Cheerio John