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deeelare
January 19th, 2008, 06:41 PM
Fellow Trainzers,

I just did something recently that I thought might be an idea for other veterans on the Forum to adopt ( considering the help desk is at this point in time, understaffed) ?
I noticed a Trainzer posting problems, that I could possibly solve, but on the Forum it was becoming a tedious postings problem (back and forth), and it appeared a problem that only needed one persons help ! I e-mailed this member and asked if he minded if I were to help resolve his problems by e-mail rather then on the Forum, he agreed .
We resolved his problems in a 24 hour span, he has stated he is very thankful, and I feel happy that I could assist him.
Just a thought, if it appears that you can help with a new members problems, maybe communicate via e-mail ?
You might establish an on-line freindship, at the least you will feel good inside !

My thoughts ---DLR

PS- this will not be seen by those that have me on their "ignore list"

CasyJ
January 19th, 2008, 06:45 PM
You will also deprive other members of valuable information that they may be able to use. Let's keep this forum public.

Euphod
January 19th, 2008, 06:50 PM
this will not be seen by those that have me on their "ignore list"

I have everyone on my ignore list, except you.......for now!
Good idea.
Ed:p

CasyJ
January 19th, 2008, 06:57 PM
I have everyone on my ignore list, except you.......for now!
Good idea.
Ed:p

Odd, I though I was on your Ignore list!:hehe:

deeelare
January 19th, 2008, 06:57 PM
CaseyJ - Help a newbie !!

I did not actually see your post !

Ed - If I find you have put me on your "ignore list", I will be leavening !!

---DLR

Edit - Jeez, thought I was posting something nice that could not be misinterputed ??

CasyJ
January 19th, 2008, 06:59 PM
CaseyJ - Help a newbie !!

I did not actually see your post !

Ed - If I find you have put me on your "ignore list", I will be leavening !!

---DLR

I don't use the Ignore feature. It promotes ignorance.:p

Euphod
January 19th, 2008, 07:01 PM
What? Hello...........?

That's it then......I'm all alone!

Ed:'(

Wilson? WILLLLSSON!

deeelare
January 19th, 2008, 08:04 PM
Damn !!

I come up with one idea in 4 years, that I believe is going to rock the Trainz Forum world, and I have been shot down in less than 2 hours !

I still feel happy that I was able to help one person by taking it outside the Forum to resolve his problems, and I know he is grateful .

I stand by my original post ---DLR

PS - my "ignore list" remains = (1)

Gandalf0444
January 19th, 2008, 08:07 PM
deeelare,I always,do what you do,well not always,but if it doesn't pertain to the topic than I say yes,can we take this to IMs,or emails.Most agree,this is basiclly how Trainz Commuter Rail formed....

CasyJ
January 19th, 2008, 08:21 PM
Damn !!

I come up with one idea in 4 years, that I believe is going to rock the Trainz Forum world, and I have been shot down in less than 2 hours !

I still feel happy that I was able to help one person by taking it outside the Forum to resolve his problems, and I know he is grateful .

I stand by my original post ---DLR

PS - my "ignore list" remains = (1)

You said "I noticed a Trainzer posting problems, that I could possibly solve, but on the Forum it was becoming a tedious postings problem (back and forth), and it appeared a problem that only needed one persons help ! I e-mailed this member and asked if he minded if I were to help resolve his problems by e-mail rather then on the Forum, he agreed ."

Question is, could you have helped this person in the same way by remaining public? What was so "tedious" that it needed special attention?

deeelare
January 19th, 2008, 08:28 PM
Sorry, you are the only one on my ignore list --
Thanks, Ed

Sourdough
January 19th, 2008, 09:10 PM
The PM method would work too...:cool:

CasyJ
January 19th, 2008, 10:18 PM
Sorry, you are the only one on my ignore list --
Thanks, Ed

Then I assume you plead ignorance. Fine with me.

Sourdough
January 20th, 2008, 12:40 AM
Some of the advantages of helping someone out on a one to one basis are:
-the elimination of many, often conflicting solutions to the problem...
-posts by those who don't let the fact that they don't know stop them...
-posts by those who mistakenly thought the question was "Does anyone here not know the answer?"....
Probably some others too....:cool:

AJ_Fox
January 20th, 2008, 12:57 AM
Keep those tech support help cards and letters comin' in. :)

Cheers

AJ

obo
January 20th, 2008, 03:07 AM
Helping somebody out directly certainly does have its advantages, but as a courtesy to other forum readers it should be followed-up with a post to the original discussion.

Rob.

angelah
January 20th, 2008, 03:41 AM
'I noticed a Trainzer posting problems'..

That says it all. If it wasn't for the forum there would have been no help in the first place.

Let's keep the forum public. There may be posts that go off track or irrelevant, but that's the same on all forums.

Go to PM's if posting gets a bore but I still think it best to post the actual solution at the end of the process, that's how we all learn to use Trainz.

Angela

Glenethson
January 20th, 2008, 05:19 AM
Damn !!

I come up with one idea in 4 years, that I believe is going to rock the Trainz Forum world, and I have been shot down in less than 2 hours !

I still feel happy that I was able to help one person by taking it outside the Forum to resolve his problems, and I know he is grateful .

I stand by my original post ---DLR

PS - my "ignore list" remains = (1)

Yer he is!

CasyJ
January 20th, 2008, 08:42 AM
There's also the possibility that the person helping gives the wrong advice and causes the person he's helping greater problems, which is why it is nessessary to keep as many people involved as possible. This is the entire purpose of a public forum.

Gandalf0444
January 20th, 2008, 09:29 AM
There's also the possibility that the person helping gives the wrong advice and causes the person he's helping greater problems, which is why it is nessessary to keep as many people involved as possible. This is the entire purpose of a public forum.
Its simple,If the person helping is not sure of the answer just say I'm Sorry I don't know.

PerRock
January 20th, 2008, 09:40 AM
an advantage to the forum no0one has mentioned is the fact that if the problem develops more, the person helping may not know what to do next. if it is posted on the forums, someone else can step in and take over; if not then there is allot of extra work before someone can take over. Another advantage is (and I've expireneced this) is sometimes the person needing help decides that you are they're personal tech support for every problem, and soon they are not using the forum and emailing you for every problem they have; whether you know the answer or not.

peter

CasyJ
January 20th, 2008, 10:11 AM
Its simple,I the person helping is not sure of the answere just say I'm Sorry I don't know.

Like "I'm sorry I caused you to corrupt your installation and caused you to do a complete re-install", or something worse?

Gandalf0444
January 20th, 2008, 11:09 AM
Like "I'm sorry I caused you to corrupt your installation and caused you to do a complete re-install", or something worse?
Most sane people know that you need a clean install first. Thats why you don't ask a newbie for help! As you can see, I'm not a noob here by far.

CasyJ
January 20th, 2008, 11:41 AM
Most sane people know that you need a clean instal first. Thats why you don't ask a newbie for help! As you can see, I'm not a noob here by far.

I was not referring to you in particular.

Gandalf0444
January 20th, 2008, 11:43 AM
I was not referring to you in particular.
I know that....I was trying to make a point. That if a newbie has half a brain,ask someone who has made a big contribution to the community,or someone who has been here for a long time,don't ask a person who is also relatively new.

Sourdough
January 20th, 2008, 01:04 PM
Its simple,If the person helping is not sure of the answer just say I'm Sorry I don't know.
That was my point....often you see posts that say just that....posts by those who mistakenly thought the question was "Does anyone here not know the answer?"....the person looking for the solution isn't interested in hearing from someone who doesn't know....:p

deeelare
January 20th, 2008, 02:07 PM
If one refers to this thread, possibly you will understand why I believe it is better to take some queries on a one-on-one situation :

http://forums.auran.com/trainz/showthread.php?t=21321

Please read the entire thread.

I still believe there are times to e-mail ---DLR

CasyJ
January 20th, 2008, 02:41 PM
That thread bears no relevance to the subject unless the person that Emailed sent a file to the recipient, which, if true, is not advisable.