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View Full Version : Helpdesk issues and WIKI FAQ



martinvk
January 14th, 2008, 11:15 PM
The Future of Helpdesk
Hello, Folks,

I am sure that most of you are aware that the Trainz team was recently required to scale down as a result of the closure of Auran Developements. ...

With the forced cutbacks and the resulting reduction in official help, I wonder if this CCG WIKI site (http://cordessoftware.com/TRS_Wiki/openwiking/owbase/), another site, could be expanded to host a general FAQ section. We could then point people with common questions to one place for answers since a WIKI system is much better suited to maintain a knowledge base than a forum.