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View Full Version : To help Auran, we should stick together



JCitron
December 18th, 2007, 10:29 PM
After reading the sad posts of over the past few days, I've been thinking. Right now we should stick together and be more like we used to be when it comes to helping the new users since there is no longer a help desk.

I remember when a post would appear and within two seconds, there were a half dozen helpful hints to go with it.

In addition, by showing solidarity, we can help the cause by purchasing software from them, and spreading the good word about it.

At any rate, some food for thougt, and open for comments, critique, binning, etc.

John

AJ_Fox
December 18th, 2007, 10:48 PM
Thank you for your nice post JCitron and that is very good advice that you give.

Cheers

AJ

slave-driver
December 18th, 2007, 11:15 PM
It's a good idea. The only problem that I can see is that the lack of manners from so many could hinder that. That alone has driver off more of the more experianced creators or at least made them less inclined to help. This will be a difficult period untill who knows when but the only place for help in the mean time is on this forum. If everyone starts treating evryone else with a little more respect and knocks off the back biting, bickering and back stabing, (and I'm NOT talking about only the newer members) then things might get back to something close to what we remember from before. That wouldn't hurt my feelings. What John sais has meritt. But for it to work It will take a lot of effort from everyone.

Bill

Euphod
December 18th, 2007, 11:23 PM
But for it to work It will take a lot of effort from everyone.Bill

Fortunately we only have to monitor ourself!
Ed:)

AJ_Fox
December 18th, 2007, 11:34 PM
Not to worry slave_driver we'll take care of that as best we can.

Happy Holidays :)

Cheers

AJ

ish6
December 18th, 2007, 11:46 PM
If everyone starts treating evryone else with a little more respect and knocks off the back biting, bickering and back stabing ....

Bill

I understand and appreciated your comments Bill, but we live in a world where people just like to rain on people's parade. It has happened to me, and others in these forums. That's just reality ... it's stupid and ignorant on their part, but sad in many ways. However, one should never take it personal, etc because such comments come from strangers anyhow (people one careless for and will never meet). I like to treat the Internet like when I was in high school, you make friends, you make enemies, but life goes on regardless...

Just keep in touch with the cool group!:wave: :)

Merry Christmas:)
Ish

fredyale
December 19th, 2007, 12:06 AM
In addition, by showing solidarity, we can help the cause by purchasing software from them, and spreading the good word about it.


While I agree in principal, let me share my recent experience.

Three weeks ago I registered and activated a new copy of TRS2004. No FCT showed up, perhaps understandable given current circumstances. I wrote the helpdesk last week, and no response to date.

So, tonight I purchased a 12 month FCT via the TRS2004 download station site (USD $9.99), and this was processed immediately. It showed up as active when going to the TRS2004 download site, but not in the TRS2006 site. (I also have a registered copy of TRS2006, for which the FCT expired a couple of months ago).

Figuring that the USD $9.99 price for one year maybe only applied to TRS2004, I then went to the TRS2006 download station and bought a 6 month FCT for USD $14.95.

Now, the TRS2004 dls shows that I have a 6 month FCT, and the TRS2006 dls shows that I have nothing.

I have written the help desk about this, but am pessimistic about the end result. It would appear that I have a FCT good only for TRS2004, active for 6 months, and costing USD $24.94.

At least I have done my share to help. :confused:

Fred

AJ_Fox
December 19th, 2007, 12:17 AM
Patience please fredyale. Auran is in transition at the moment.

Cheers

AJ

slave-driver
December 19th, 2007, 12:23 AM
Thanks guys. I've been around the block to many times in the last 42 years. I've seen to much and experianced to much. I know the only ones we have 100% control over is our selves and 99% of our own problems are brought on by our own actions and choices. I have some hard choices I feel I need to make in the near future but regardless of what I decide I want to be supportive to the Trainz communty. If it's within my abilitys I'm willing to help.

Bill

comtrain
December 19th, 2007, 12:27 AM
While I agree in principal, let me share my recent experience.

Three weeks ago I registered and activated a new copy of TRS2004. No FCT showed up, perhaps understandable given current circumstances. I wrote the helpdesk last week, and no response to date.

So, tonight I purchased a FCT via the TRS2004 download station site, and this was processed immediately. It showed up as active when going to the TRS2004 download site, but not in the TRS2006 site. (I also have a registered copy of TRS2006, for which the FCT expired a couple of months ago).

Figuring that the USD $9.99 price for one year maybe only applied to TRS2004, I then went to the TRS2006 download station and bought a 6 month FCT for USD $14.95.

Now, the TRS2004 dls shows that I have a 6 month FCT, and the TRS2006 dls shows that I have nothing.

I have written the help desk about this, but am pessimistic about the end result. It would appear that I have a FCT good only for TRS2004, active for 6 months, and costing USD $24.94.

At least I have done my share to help. :confused:

Fred

G'Day Fred
I am really sorry about your experience Fred, but the reason you lost your 2004 DLS is because it clearly states that you must not update your FCT until the old one ends. Reason being that you will lose the un-used part of the old ticket. However knowing that people in the past at Auran certainly understand that mistakes happen, I suggest that you wait till things settle down a little, and ask for a refund using the help station.
When you purchased 2006 you registered your serial numbers and that should show up in your profile. I am wondering if because you registered 2004 after 2006, if the 2004 serial has shown up on your profile too? You did register it of course
Now in that profile your FCT tickets are listed, mine are all expired except for the current one and each ticket is listed right back to 2002.
I have 2004, 2006 and Trainz Classics all listed and I can download any content on the DLS. Your 2006 serial code should have given you all previous content anyway.
I always download here, careful to tick 2004, 2006 and TC boxes http://www.auran.com/TRS2004/DLS.php
So it would seem to me that you are a victim of the Auran shake up, and apart from the inconvenience, I am fairly certain things will be put right as soon as things settle down.
Cheers
Rod

fredyale
December 19th, 2007, 12:57 AM
Rod, thanks for the post.

Yes, it clearly states that you should not activate your new FCT until the old one expires. I was assuming that I needed one for 2004 and another for 2006. My bad.

I will certainly wait until things settle down and make another attempt then at getting things straightened out. In the meantime, I will enjoy the content I have on hand.

Didn't mean to be negative. Just sort of frustrated.

Thanks,

Fred

Midland
December 19th, 2007, 01:10 AM
I didn't realise the Helpdesk was dead. Is it extinct or just being reshuffled?

Anyhoo, yes, when I joined this forum er... x years ago it was a very helpful place and I can't actually remember having to use the Helpdesk then. All things change but some help and support from our fellow Trainzers would be nice as well as useful.

Be kind to each other and play nicely.




Cheers

Nix

backyard
December 19th, 2007, 01:35 AM
8) ...all my FCT's were pro-active, added onto the balance.

comtrain
December 19th, 2007, 03:04 AM
Rod, thanks for the post.

Yes, it clearly states that you should not activate your new FCT until the old one expires. I was assuming that I needed one for 2004 and another for 2006. My bad.

I will certainly wait until things settle down and make another attempt then at getting things straightened out. In the meantime, I will enjoy the content I have on hand.

Didn't mean to be negative. Just sort of frustrated.

Thanks,

Fred

Gee I did not see any negativity at all :)
But I certainly would have been frustrated by what happened to you, and knowing AJ would not be able to keep his eye on all these posts 24/7, thought you deserved some re-assurance. I love this Sim, and I want everyone here to get the best out of it :p
Cheers
Rod

AJ_Fox
December 19th, 2007, 03:07 AM
I'm sorry guys if I missed something. I'm really tired after the last two days. I'll do anything I can to help.

Cheers

AJ

comtrain
December 19th, 2007, 03:09 AM
8) ...all my FCT's were pro-active, added onto the balance.
Really? Thats interesting, although I would have not had anyway to know that. I followed Auran's instructions and always renewed after the old one finished. Earlier this year, I had 4 bonus FCT's to use, one I had since 2005.
Cheers
Rod

fredyale
December 19th, 2007, 07:38 AM
Good Morning,

Well, now my TRS2006 DLS shows 364 days remaining, and TRS2004 DLS shows 6 months.

I'm good with that. Seems like patience is rewarded. (joke)

Long live Trainz.

Fred

meridious
December 19th, 2007, 03:48 PM
I believe JCitron means well but probably everyone who has posted in this thread knows the "bitterness" that came from the past. Many Trainz users went their seperate ways over this and have not returned yet. I know people that used to come to this forum everyday and post. Now they don't really give a hoot what goes on here.


This will be a difficult period untill who knows when but the only place for help in the mean time is on this forum.

This line sticks out at me for a reason. This is not the only place that someone can get help. Maybe this is not entirely what was meant by this statement ?

In retrospect, Auran took a gamble and lost. Many people feel bad about this including myself. But, this is business and these things happen. Whether or not we support them right now is not going to change this fact. The only thing we can do is to keep doing what we are doing now. If Trainz survives through Auran, that's great. If not, then we (Trainzers worldwide) can keep it alive for a very long time to come. Hence, Trainz will survive. There are those that are "flipping out" about being no more Trainz. If it weren't for the countless number of creators out there making content for it, Trainz would have died along time ago.

If it should happen that Trainz & Auran cease to exist, people need to quit worrying about the forum, dls, etc. There are many well respected forums in existance that will gladly take on those looking for a "new home". As for the DLS, yeah, that would be a huge loss but not unreplaceable. There is a bright side to everything that happens. Although many can't see that yet.

To the Auran crew and ex-Auran crew, good luck with things.

AHSAN
December 19th, 2007, 04:47 PM
DLS is here to stay: http://forums.auran.com/trainz/showpost.php?p=210665&postcount=14

CasyJ
December 22nd, 2007, 08:34 PM
Auran will no doubt survive through downsizing and outsourcing, as it's all about profit and loss. It's the employees who will suffer the loss and the products that will degrade in quality. The Trainz dev team has been cut to the bare bones, meaning that the few remaining employees will probably be doing double and triple duty at a fraction of their regular pay. We can support Trainz though it's illness by supplementing Third World products with Third Party accessories and add ons, but we can't nurse a sick product back to health with band aids alone. We'll have to wait and see what the future brings for Trainz. In the meantime, I intend to stick around and root for the home teams.

AJ_Fox
December 22nd, 2007, 10:11 PM
Hey Guys

There are those that would have you believe that all is over here or perhaps push they're own agenda and I'm sure they mean well. In the meantime you still have your Trainz Community and your Trainz Download Station and a whole lot of Trainzers here to help you out and post interesting new info for you.

All is well here in the Trainz Community. Remember please that Auran always shuts down for the Holidays, but the Community remains here throughout.

Enjoy Trainz and your Holidays with your family and friends.

Cheers :)

AJ

JimDep
December 25th, 2007, 01:48 PM
Anything we can do to help! My wife got me Trainz Railwayz for
Christmas. I wouldn't have bought it myself cause I'm too engrossed
my Trainz 2006 project over the last couple years. We were glad to do our little part to support Auran being that what they've created has greatly enhanced my life!!

ThomasFanIan
November 27th, 2008, 09:57 AM
ALL 3 of my FCTs expired already! It says that I need to purchase one.

amigacooke
November 27th, 2008, 11:37 AM
I think you'll need to contact the helpdesk

www.auran.com/helpdesk (http://www.auran.com/helpdesk)

for help with this, rather than resureccting an old thread.

Did you activate all three tickets at the same time?

ThomasFanIan
November 27th, 2008, 07:59 PM
I activated only 1 ticket at a time.:D

Snec
November 28th, 2008, 01:29 PM
Are there some posts missing from this thread?

From the posts I can see, there seems to be two unconnected themes.
1 -- Auran is going down the tubes and needs some help.
2 -- There is a problem with FCTs.

Of course I'm fairly new here. I could be missing the obvious and if so could someone take pity on me and explain please?

scorpio48
November 28th, 2008, 02:58 PM
What a terrific, positive thread, Its nice to see, especially with whats been going on in other parts of the Forum.

John. I congratulate and salute you for starting this thread.

Through this and the old Forum I have always looked on Trainz as 'Our Product', we have the DS and over the years I have made a lot of friends here.

This thread reminds me of an old film I once saw "633 Squadron" where they all got killed. Towards the end of the film a reporter commented. "They may of killed the men, but they can't kill a squadron".
Sorry about that; but I think its very apt to this thread.

In my own humble opinion, Trainz has too many dedicated followers to let it die. Just think; If 2009 was Auran's very last production, (and I certainly don't think it will be) we all have the ability to keep adding to it and building it up. Even to the extent of producing a new version under a cooperative effort which I'm sure the existing staff at Auran would join.

Hopefully it will never come to that, but 'They can kill a company, but they can't kill its followers'

Cheers
Pete

Snec
November 28th, 2008, 03:44 PM
Well, Pete, thanks for that (see my post above yours).

At least your post shows I am not seeing all posts on this thread and I am not losing my powers of reason. With just the ones I can see, the thread makes no sense at all.

Regards
Rog

Trainguy557
November 28th, 2008, 04:01 PM
I really hope this is not it for Auran, i loved Trainz 2006 when i was younger and did not even know how to work the download manager or even know that there was a community. Two days ago I found out that Trainz 2009 exsisted!:sleep: I really hope this is not it, and Trainz 2009 will thrive. Regards, Mike.

___________________________
Biggest Noob On The Railroad :D

FootplatePhil
November 28th, 2008, 04:37 PM
The resurrection of this 1 year old thread is only going to cause confusion about Aurans health. Maybe a Mod should lock it ?

QR1408
November 28th, 2008, 05:01 PM
Deja vu all over again? Didn't we have this sort of thing going on when there where panic stations among a section of the TRS community when it was thought that Auran might go bust? There was one lot saying let's all help by buying their products and FCT's. Others were desperately trying to download the entire contents of the DLS! Really Auran can only help themselves by making better programmes, and it seems that with TC3 they have gone some way to getting back on track. For their sake let's hope that TRS2009 lives up to all it's promises. If that happens there won't be any need for "Let's all help Auran" warm and fuzzy threads.

Snec
November 28th, 2008, 05:57 PM
The resurrection of this 1 year old thread is only going to cause confusion about Aurans health. Maybe a Mod should lock it ?

I hadn't noticed that. Thanks, that goes some way to explaining my confusion.

Trainguy557
November 28th, 2008, 06:25 PM
I hadn't noticed that. Thanks, that goes some way to explaining my confusion.

Wow I feel stupid...well anyway, let this be the last post so the mods can can lock it.

scorpio48
November 28th, 2008, 07:24 PM
The resurrection of this 1 year old thread is only going to cause confusion about Aurans health. Maybe a Mod should lock it ?


Sorry Guys.
I should have looked at the date before jumping in. No offense John, I thought it was a new rumour.

Cheers
Pete.