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View Full Version : Why do I keep getting this error when trying to upload my content to the Trainz Store



janathan
June 30th, 2021, 07:44 AM
VE229: DLC marketing image is missing or incorrectly sized for featured asset (http://online.ts2009.com/mediaWiki/index.php/Help:VE229), I keep getting this error when trying to submit the locomotives to the build queue, even though I already uploaded the required amount of images in the proper sizes, so why does it keep failing?

gawpo50
June 30th, 2021, 07:52 AM
You need a minimum of 6 images plus another for the header image. Read the readme.....gives you specific image sizes for each lot.

Quote...."
INSTRUCTIONS

Upload at least six 1280 (width) x 800 (height) marketing screenshots and one 600 (width) x 262 (height) Trainz Store header image for your product. Accepted upload formats: 'png' or 'jpg'. Trainz Store example header images: image example (https://cdn.shopify.com/s/files/1/1189/0286/products/sc489_grande.jpg?v=1544692451) | store page example (https://store.trainzportal.com/collections/dlc/products/nyc-j3a-dreyfuss-streamlined-hudson)

Your route and session assets MUST included marketing shots also. Find out how to add these HERE (https://docs.google.com/document/d/1hV_MkYLr4Fw946UqQUmCgNaU_NyCqCi9_erTufE5G4I/edit#heading=h.ezhf9adlnqxn)"

janathan
June 30th, 2021, 07:54 AM
For clarification, this locomotive already made it as far as beta testing, but I deleted it in order to make some changes to fix issues, then I re-submitted it to the build queue.

janathan
June 30th, 2021, 09:09 AM
Man, this is the second time I made this mistake. I thought the images were supposed to be 1200x800, but I didn't look closely enough. It's actually 1280x800. My bad. I feel so embarrassed.:hehe:

gawpo50
June 30th, 2021, 06:51 PM
Your not the only this little snafu gets hit with. Catches me too occasionally. :p