View Full Version : Purchasing Help

June 23rd, 2016, 06:55 PM
I am having a problem trying to purchase the TANE CE Boxed.

I know some of you have more than one copy of TANE, and I have moved my TANE CE DRM Free version to my laptop.
What I now want is another copy to put in my tower.

I tried to buy it through the website but it asks for an account to be setup.
I tried using a new username and password but it keeps telling me that I already have an account with that email address.
I tried using my wife's email but the same happens telling me I can't use the username or password with it.

How the heck do you start a new account with the same email?

Some help here would be appreciated.


June 23rd, 2016, 08:01 PM
Have you tried using the Forgot Password/Lost Password feature when creating or logging into Simulator Center? It should send a password reset to the email address on file. if you don't have access to that email, perhaps Helpdesk can do something for you.

It's pretty common for registration systems not to allow more than one account to be associated with a particular email address.

June 23rd, 2016, 08:37 PM
Hi RRSignal

I don't want to reset my password as I want it for the laptop.

I was hoping that someone with 2 accounts would be able to show how they got around the problem.


June 23rd, 2016, 09:50 PM
Bewdy, I figured out how to get it.

Have now ordered the TANE CE Boxed set.