Zec and The Help Desk

[boleyd]

The Help Desk is sometimes negatively criticized but my experience has been very positive thanks to Zec.

 

[Ronayne]

The Help Desk is sometimes negatively criticized but my experience has been very positive thanks to Zec.

Yes, I find Zec a very helpful and patient person.
Keep up the good work, Zec :wave:

 

[Rail4Pete]

I'M glad you post a positive thread like this. I do appreciate the support I received from ZEC too.

Rail4Pete

 

[Stationbeem]

The way i see it Zec is firm but fair and always on hand to help those in need. WELL DONE ZEC.

 

[Steveo241]

*Hands Zec a cold beverage of his choice*

That'll be $2.50.

Thanks for all of your hard work, Zec.

Cheers,

Steve

 

[ShortFuse]

I think Zec is the Help Desk. Thanks for your help in the past.

 

[seeseeme]

I have never had a problem with the HelpDesk and Zec. While at times he is "catching" up on requests for help, he has always answered any problems I may have.

Great job Zec, many thanks.

Craig

 

[pensfan17]

My only problem was quickly handled by Zec. Very good customer support!

Al

 

[MrScott2006]

My only problem was quickly handled by Zec. Very good customer support!

Al

I guess it depends on who you are. They took my money and now my helpdesk requests and PM's are all being ignored. Yes...real good customer support.

 

[dontee]

Zec couldn't have been more helpful, or courteous, in fixing my problem.

 

[Steveo241]

I guess it depends on who you are. They took my money and now my helpdesk requests and PM's are all being ignored. Yes...real good customer support.

You have to understand that you aren't the only person who owns an Auran product. The flow of messages going into the HelpDesk can vary randomly, and some people probably got their messages in at the right time. My advice is to keep trying, your ticket will be answered. I have had to wait for 2 days to get a ticket answered, but it's better to get the problem resolved than to be upset about it.

Cheers,
Steve

 

[Johnk]

I've only used the help desk a few times and Zec has always responded within hours.

We need ten more like you mate!

John

 

[Electro]

:wave:

RE : We need ten more like you mate!.

:wave: I agree with you John we do need more like Zec to help out

 

[DonZer63]

Moin,

I want also add my thanks for the good work that Zec do in the HelpDesk.

 

[boleyd]

Some Short-Sighted Management

It is unfortunate that some companies have very short-sighted management and the first people dumped when costs are too high are the support staff. They do not directly produce a profit thus they fall victim to inexperienced managers with a simple view of the commercial world. When support staff begin to disappear it is time to look for other places to spend your entertainment money!

So far Auran seems to understand the need for support and also allows Zec direct contact with any resource within the company. Remember, if the support person is isolated they are useless.

 

[IsambardKingdomBrunel]

Fully support the earlier sentiments, but would extend it to all the Auran guys.

IKB.

 

[MrScott2006]

All I'm asking for is a simple update on what going on with my order. It's very simple thing to do. They have chosen not to do that and simply ignore my inquiries. There's something very wrong with that.

 

[IsambardKingdomBrunel]

Keep sending to the Help Desk, untill you get a reply.

No-one on this planet is 100% perfect, so keep trying.

IKB.

 

[CaptEngland]

Thanks also from me Zec.

:Y::clap:

Regards.
CaptEngland