RE: The Future of Helpdesk (see above)
Hello,
Just wanted to let you know that I received a response from the Helpdesk (always capitalize) to a question I had posted back on 12/18/2007 this evening.
It was Rob responding to a frenetic query I had made when it appeared that my FCT purchase was down the drain. It turned out that the FCT appeared a day or so later. I responded to Rob with that info.
It should be noted that this message appeared in my spam folder (I use Yahoo, which is normally pretty accurate) and it is only by luck that I happened to see it.
So, my take on this is that Rob and Auran are making a concerted effort to eliminate the backlog. I, for one, will try not to plague the Helpdesk with my trivial problems unless I have asked the Forum first.
I would urge you to do the same.
Cordially,
Fred Yale
Guilford, CT USA
Hello,
Just wanted to let you know that I received a response from the Helpdesk (always capitalize) to a question I had posted back on 12/18/2007 this evening.
It was Rob responding to a frenetic query I had made when it appeared that my FCT purchase was down the drain. It turned out that the FCT appeared a day or so later. I responded to Rob with that info.
It should be noted that this message appeared in my spam folder (I use Yahoo, which is normally pretty accurate) and it is only by luck that I happened to see it.
So, my take on this is that Rob and Auran are making a concerted effort to eliminate the backlog. I, for one, will try not to plague the Helpdesk with my trivial problems unless I have asked the Forum first.
I would urge you to do the same.
Cordially,
Fred Yale
Guilford, CT USA
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