On 25th December, 2006, at approx 9 in the morning, I recall helpdesk recieving about 6 messages all from the same person demanding that someone call him at home within the next hour to resolve his issues. 
 
  
 
 
True story. 
 
 
akochan - I will endeavour to answer your question before the end of the week. 
 
Cheers.