amigacooke
Well-known member
Over on TrainzDev the latest addition to the Trainz team has identified himself. Has this happened here as well and I've missed it?
New Trainz Staff member
- Thread starter amigacooke
- Start date
Captain_Collins
Clovis Sub Fan
Don't think so.
amigacooke
Well-known member
From TrainzDev.
By Mike Crossman, on 25-07-2008 06:07
Views : 121
Favoured : 2
Published in : User Blogs, Default Category
Hello Everyone,
This Blog post is here to introduce myself to you all. I have recently returned to Auran to work on Trainz as the Customer Service and Community Manager, now what does this mean for all of you I hear you ask, for one it means that you now have a dedicated person dealing with your concerns and ensuring that we have the best community portal available to us. We will be seeing lots of changes as I ramp up our new features for the web and community and better processes will be put in place to streamline our customer service.
Now a little about me so you have some background.
I’ve been working in the gaming industry for 3 years now with a solid IT background before that. I’ve worked as a games master on several online games and during the last year and a half been setting up and managing teams for gaming Customer Service and Community Management, not least of which was working on Fury for Auran before so working here is no new experience for me enabling me to jump right in and get the new features implemented as quickly as possible.
I Hope that my experience and skills will enable us to further improve your experiences with Trainz and don’t hesitate to contact me (though of course we would prefer you use the official tools) and I look forward to working with such a solid and loyal community.
Mike
amigacooke
Well-known member
Now, now, he's realised the error of his ways.
I hope he has, because it nearly destroyed Trainz as well when it went down and that would never be forgiven.
No, it didn't...enough of the dramatics...seems to me that since then, Auran has upped their stake in Trainz...I hope he has, because it nearly destroyed Trainz as well when it went down .......
I also noticed last week that the newest member was ..... mmmmmm ..... what his name he used to work here ..... oh that's right John Banks :hehe:
Now what is he lurking around Auran again :hehe:
If he is around, Hi John and have a great "Trainz" experience again.
Craig
Now what is he lurking around Auran again :hehe:
If he is around, Hi John and have a great "Trainz" experience again.
Craig
I guess I will contribute to this thread as its already been started.
As amigacooke has already posted what I created in Trainzdev there’s no real need to reiterate it, as of the end of last week I am taking over as the community and Customer Support Manager for Trainz, we have many new ideas and processes in the pipeline to improve our service to you as from my reading of the forums there are a few issues to address in this department.
From what I have gathered we have a fine community here and I’m looking forward to building it up further.
As for peoples comments on Fury, all I can say is experience comes in many forms, and all experience is good for future improvements.
Spiffy
Mike Crossman
As amigacooke has already posted what I created in Trainzdev there’s no real need to reiterate it, as of the end of last week I am taking over as the community and Customer Support Manager for Trainz, we have many new ideas and processes in the pipeline to improve our service to you as from my reading of the forums there are a few issues to address in this department.
From what I have gathered we have a fine community here and I’m looking forward to building it up further.
As for peoples comments on Fury, all I can say is experience comes in many forms, and all experience is good for future improvements.
Spiffy
Mike Crossman
jadebullet
might be back?
yay customer service. BTW what is this fury thing. I saw a bunch of ppl whining about how it wasnt working. Is it some sort of MMORPG?
No, it didn't...enough of the dramatics...seems to me that since then, Auran has upped their stake in Trainz...
what ... "didn't? Fury didn't went down or Trainz/Auran didn't nearly get killed in the process as collateral damage?
I also noticed last week that the newest member was ..... mmmmmm ..... what his name he used to work here ..... oh that's right John Banks :hehe:
Craig
Hello
All the ex's and newbies are lurking around Auran
Regards
Ahsan:hehe:
).