Is there any way to track your package.

[jadebullet]

Hi i recently(sort of) bought Complete trains collection from this site. It has been around 3 weeks and i was just wondering if anyone knows where i can go to track my package. It says that it is shipping by air mail(the only option available) I live in the US BTW.

THank you.

 

[AHSAN]

Hello

Have you checked the status of order in your Auran profile?

Contact Rob at the Helpdesk: http://www.auran.com/helpdesk/

Regards

Ahsan

 

[nwhitney]

Have you checked the status of order in your Auran profile?

Regards

Ahsan

Ahsan,
As you seem to be in the know, just where in my profile would it show? Will the pre-order for TC3 show?
Thanks,
Norm

 

[builder300544]

Hi,

Just checked my profile and this is what it says




[FONT=Verdana, Arial, Helvetica, sans-serif]TRAINZ333[/FONT][FONT=Verdana, Arial, Helvetica, sans-serif]Trainz Classics Volume 3

* PreOrder Relase Date:
10/07/2008 (dd/mm/yyyy)[/FONT][FONT=Verdana, Arial, Helvetica, sans-serif]GBP£ 13.99[/FONT][FONT=Verdana, Arial, Helvetica, sans-serif]1[/FONT][FONT=Verdana, Arial, Helvetica, sans-serif]GBP£ 13.99[/FONT][FONT=Verdana, Arial, Helvetica, sans-serif]DLV6[/FONT][FONT=Verdana, Arial, Helvetica, sans-serif]Air Mail[/FONT][FONT=Verdana, Arial, Helvetica, sans-serif]1[/FONT][FONT=Verdana, Arial, Helvetica, sans-serif]GBP£ 4.95[/FONT][FONT=Verdana, Arial, Helvetica, sans-serif]TOTAL :[/FONT][FONT=Verdana, Arial, Helvetica, sans-serif]GBP£ 18.94[/FONT]

Does this mean that it is being dispatched tomorrow (I suppose its already tomorrow in Australia!) or is this another one of those fictitious dates.

Regards, John

 

[AHSAN]

Ahsan,
As you seem to be in the know, just where in my profile would it show? Will the pre-order for TC3 show?
Thanks,
Norm

Hello

Log onto your Auran profile, on the top click Orders and their it will tell you your order history and current order status.

Regards

Ahsan

 

[nwhitney]

Ah, found it. Mine says TC3 won't be shipped until release date.
Norm

 

[jadebullet]

Yeah i knew about that. It said that they shipped it about 3 weeks ago. (it was pending for a week due to back order. I will try helpdesk.) There is someone else in the same boat it seems. I just found a new thread about someone who hasnt gotten their game for a month.

Edit: I contacted the helpdesk. Hopefully i get a reply because it seems that they have some trouble replying. (probably backed up with questions or something.)