Email problems with the helpdesk

bigboy4010

Hardcore Steam Breather
Due to the fact that I use a Windows Vista, Trainz 2006 tends to have some problems on my computer. When I first emailed the Auran helpdesk for some help, I got a response and I was able to fix the problem at the time. However, as I get more in depth into the game, I find more and more problems. I've emailed the helpdesk nearly ten times recently, but I haven't gotten a reply (and I've been waiting for nearly two months now!). Is anybody else having the same problem? Or am I just getting special anti-attention?
 
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If you mean actually emailing the helpdesk, as opposed to contacting them via the webpage ticket service, then you will not get a response as the email address is no longer monitored.
 
Ok Mike10. I'll put the problems up. I didn't at first because I didn't want to seem like one of those whiners with every possible problem in the world.

Okay, here goes: Problem #1: Whenever i make a new route on the surveyor now, I can't specify who the available drivers are. It used to be that the options automatically assigned one for each engine I put on the route, but now the options don't put up any rules. When I try and put the drivers in myself, I can't. All I get is a blank window with an "edit script" button.

Problem#2: I can go inside most passenger cars on the program (with the exception of some that I downloaded) but when i try and go inside the Maglev passenger cars, the game errors and crashes. It tells me a fatal error has occurred.

Thanks for the suggestion Mike10. And thank you to anyone who has an idea on how to help me. Any suggestions would be much appreciated.
 
Oh yeah, and to Collins. Yeah, I know that emails sent to helpdesk@auran.com aren't monitored, but the automatic reply from it provides a link to where I can send emails. The first two emails I sent were replied to and they helped me fix some big problems. Now they haven't replied to any emails I've sent in the past two months (or something like that) when they would normally reply within 48 hours of the messages I sen them.
 
Okay, here goes: Problem #1: Whenever i make a new route on the surveyor now, I can't specify who the available drivers are. It used to be that the options automatically assigned one for each engine I put on the route, but now the options don't put up any rules. When I try and put the drivers in myself, I can't. All I get is a blank window with an "edit script" button.

Have you recently applied the SP1 service Pack?


Problem#2: I can go inside most passenger cars on the program (with the exception of some that I downloaded) but when i try and go inside the Maglev passenger cars, the game errors and crashes. It tells me a fatal error has occurred.

I think this may be a known problem with those cars. There may be some other posts on here somewhere to verify that.

Mike.
 
Oh yeah, and to Collins. Yeah, I know that emails sent to helpdesk@auran.com aren't monitored, but the automatic reply from it provides a link to where I can send emails. The first two emails I sent were replied to and they helped me fix some big problems. Now they haven't replied to any emails I've sent in the past two months (or something like that) when they would normally reply within 48 hours of the messages I sen them.

When you contacted them before there were around 8 people working in the 'Trainz team' at Auran and a host of other people there to support them. One or two of the Trainz team were dedicated to the helpdesk and community relations in general. Now the Trainz team is two people, and they have to keep things running as best they can, develop TC3, and do everything else that needs to be done like DLS updates, helpdesk etc etc.

Mike.
 
Oh yeah, and to Collins. Yeah, I know that emails sent to helpdesk@auran.com aren't monitored, but the automatic reply from it provides a link to where I can send emails. The first two emails I sent were replied to and they helped me fix some big problems. Now they haven't replied to any emails I've sent in the past two months (or something like that) when they would normally reply within 48 hours of the messages I sen them.

Just thought I'd make sure that you knew...
 
When I reinstall, should I reinstall the SP1 or will it automatically do that? If not, should I leave it out?
 
I don't think it will install SP1 automatically, and I would recommend reinstalling it, as Trainz has been a lot better for me since getting it.
 
But if all the problems started with the installation of SP1, then won't they all come back one I reinstall it?
 
If it reinstalls correctly, then you should have no more trouble from it. What I suggest is to reinstall it, and then test it out before reinserting any content, and then it is easier to uninstall it if you have to.
 
I've seen the problem before that you have with the train driver page not being populated, it was caused by running TRS before installing the service pack. If you install the service pack, it must be installed on a fresh install of TRS and also that fresh install of TRS must never have been launched before.
 
If you mean actually emailing the helpdesk, as opposed to contacting them via the webpage ticket service, then you will not get a response as the email address is no longer monitored.
They're not monitoring the Helpdesk ticketting service either. Posts unanswered after 2 months, I keep bumping them in case...
 
If it reinstalls correctly, then you should have no more trouble from it. What I suggest is to reinstall it, and then test it out before reinserting any content, and then it is easier to uninstall it if you have to.

Just one more thing I have to ask before I uninstall: will everything I've worked on or downloaded still be on the content manager when I reinstall? I've put a lot of work into my two railroads and I've downloaded a lot of really great steam engines, and I don't want to lose them.
 
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