DLS error

[Pendy]

Hi

I am having a problem downloadig from DLS.

I get the following error msg:

"You do not have access to this content"

Any suggestions?
Thanks

Pendy

 

[Alan_Yeomans]

What content are you trying to access?

Whats the kuid or name of the content?

Can anyone else access it?

If it's faulty I can fix or remove it, but i do need to know the asset details please.

Alan

 

[Pendy]

Hi Alan

Whatever file I click on in DLS I get the same error msg: "You do not have access to this content".

I am registered and logged in.

Thanks for any help

Pendy

 

[dh2k3]

Did you register your serial number in your Planet Auran profile? If not then that would be the reason why you are getting that message. It could also be that you are trying to get content that was made for a higher version of TRS that you own.

Dave

 

[donp]

Hi Dave
How do I register my serial Number?

Thanks

Pendy

 

[dh2k3]

1) Click on Profile (next to Register on the top of the forums)
2) Log in
3) Click on SERIAL No.
4) Put in your serial number which can be found on the back of your manual or on a sticker or on the CD case.
5) Select your Product ( Trainz Classics, TRS2006, TRS2004, UTC, Trainz)
6) Select your purchase location
7) Click Submit.

Viola you have successfully registered your Trainz product and now have access to 50,000+ assets on the DLS.

Also I notice that you have 2 profiles I would suggest that you send a message to helpdesk to see if they can merge the 2 accounts.

Dave