Cannot change the profile!!!

[kio]

I have an account on your site since 2004. Now I cannot change the profile because:
>An Error Occured:
>Your profile has been partially disabled and you will not be able to edit your profile.
>If you require assistance, click here to contact our Helpdesk.
What can i do?????!!!!

 

[jammydodger]

.>If you require assistance, click here to contact our Helpdesk.

Doesn't that tell you?
If you don't understand, contact the helpdesk!

 

[kio]

I have not found helpdesk e-mail on the http://support.auran.com/

 

[backyard]

Your looking at it...

Look up at the menu bar under this pages header...Helpdesk is right there!

You have to log in & file a help ticket...

Let us know what happens.

 

[kio]

Thank's !!!! When i'll get answer form support i'll tell about my problem.

 

[ostkamp]

Thank's !!!! When i'll get answer form support i'll tell about my problem.

Just in case: Be aware that the helpdesk is behind several days, so if you are lucky you get a response within one week or so ...

 

[Edvin1aa]

Doesn't that tell you?
If you don't understand, contact the helpdesk!

Not to be cruel to you, but just another way to see it.

Here is a new poster, that "never" before have had any reason to ask for help.
He get his response, but what?

To just confirm this note to him don't bring the subject forward.
He/she migt also be a none English customers...there is a lot of them...me included.

If "WE" on the other hand had said something like this;

If you push "helpdesk" in your note, then you will arrive there. You have then to fill out a Ticket (who first comer should know this, if a bit unsure or foreigner?) so chose this option. Since they have had some problem lately you need to wait for a week or two. Don't try to "refresh" your ticket, because then it will take longer time, since the last posting date is what counts.

Even with my lousy English, I hope we can see the difference in the help given.

 

[kio]

Thank you for support!
My English is even worse may be, but my money got Auran and I wish to get from them support!

 

[kio]

Earlier was KIO
It was very simple!
I have found the old registration data!
Long time I did not use this game and have lost an account.
All ok now!

P.S. Do not use many same accouns