It's at least gonna be a few hours until anything can be done, since it's around 5:30 am in Australia where N3V is located. They have to wake up, come into work, and hopefully notice this stuff.
Happening to me as well and I have 27 days left on a free FCT that are being wasted. I just bought Trainz 2022 the other day after playing TANE for years and I wanted to take advantage of this FCT trial to redownload as much of my old content as possible. I'm wondering what the deal is with...