Trainz Keeps Freezing, Registery Help

P

PhilipRussell

New member
OK, Well I have now owned Trainz for about 3 weeks now, I gotta say I am very dissapointed. Mostly due to game freezes. Play game file, then It just locks up. I cant even do a CTRL ALT DEL. COmpletely freezes everything. Have to hard reset all the time. This happens during gameplay, or in Menu, Even clicking on the trainz icon on my desktop will sometimes lock my PC, Its not my computer, I have no issues running any other software....
Also another Bummer is about every other day it forgets my account info and product registery key, So I have to keep re-entering that information on the splash screen. Very annoying :(, Any Downloads I started are all gone. I have to start them all over again
Someone please help. Almost ready to toss the game. (Which I dont want to do ) Maybe railworks is better... ARRGG!!!!
 
PhilipRussell,

Can you please supply your systems specifications? This can be done by going to 'start', then clicking on 'run' (note, you may need to go to 'all programs', then to 'accessories' to find the run tool). Once the run window has loaded, type in 'dxdiag', then click ok. Once the dxdiag window has loaded, click on 'save all information', and save the .txt file to your desktop. Then, paste the contents of the .txt to your reply.

Kind regards,

Kris
 
Last edited:
PhilipRussell said:
OK, Well I have now owned Trainz for about 3 weeks now, I gotta say I am very dissapointed. Mostly due to game freezes. Play game file, then It just locks up. I cant even do a CTRL ALT DEL. COmpletely freezes everything. Have to hard reset all the time. This happens during gameplay, or in Menu, Even clicking on the trainz icon on my desktop will sometimes lock my PC, Its not my computer, I have no issues running any other software....
Also another Bummer is about every other day it forgets my account info and product registery key, So I have to keep re-entering that information on the splash screen. Very annoying :(, Any Downloads I started are all gone. I have to start them all over again
Someone please help. Almost ready to toss the game. (Which I dont want to do ) Maybe railworks is better... ARRGG!!!!
Click to expand...

That is symptomatic of trying to run TRS 12 on a laptop or desktop computer with on-board built-in graphics and/or insufficient memory (RAM). Trs12 is very graphics intensive and prefers stand alone graphics cards with at least 1GB of RAM on board. That is why Kris is asking for your computer specs.
 
Last edited:
Kris Deagle said:
PhilipRussell,

Can you please supply your systems specifications? This can be done by going to 'start', then clicking on 'run' (note, you may need to go to 'all programs', then to 'accessories' to find the run tool). Once the run window has loaded, type in 'dxdiag', then click ok. Once the dxdiag window has loaded, click on 'save all information', and save the .txt file to your desktop. Then, when you go to reply to this ticket, use the upload attachment tools below the reply box to add the .txt file as an attachment.

Kind regards,

Kris
Click to expand...



I cant post attachment. under my posting permissions. Says i may not post attachments
 
quick rundown on PC

Desktop
AMD FX 6100 (6 Core) 3.3GHZ Processor
8 gigs ram
AMD RAdion HD 6750 Vid Card. 1 Gig Ram
128 Gig SSD drive
 
System specs are fine. Are you running OpenGL or Directx graphics? This is a options setting accessible from the splash screen

Andy
 
Looks like your card is good, I don't think anyone else has suggested, but try right-click "run as administrator" when launching the game. Also make sure all of your amd drivers are up to date.
 
SPECS

------------------
System Information
------------------
Time of this report: 7/17/2012, 15:43:55
Machine name: PHILIP-PC
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7600) (7600.win7_gdr.120503-2030)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 11/18/11 13:59:26 Ver: 08.01
Processor: AMD FX(tm)-6100 Six-Core Processor (6 CPUs), ~3.3GHz
Memory: 8192MB RAM
Available OS Memory: 8174MB RAM
Page File: 1857MB used, 14490MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: AMD Radeon HD 6700 Series
Manufacturer: ATI Technologies Inc.
Chip type: ATI display adapter (0x68BF)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_68BF&SUBSYS_23131787&REV_00
Display Memory: 745 MB
Dedicated Memory: 1010 MB
Shared Memory: 3831 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: HT-R590
Monitor Id: ONK0B39
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HDMI
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1086 (English)
Driver Version: 8.872.0.0
DDI Version: 10.1
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 7/7/2011 20:28:26, 814592 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71EE2-2BFF-11CF-0970-1903BEC2C535}
Vendor ID: 0x1002
Device ID: 0x68BF
SubSys ID: 0x23131787
Revision ID: 0x0000
Driver Strong Name: oem6.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_Evergreen:8.872.0.0:pci\ven_1002&dev_68bf
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

-------------
Sound Devices
-------------
Description: AMD HDMI Output (AMD High Definition Audio Device)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1002
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: AtihdW76.sys
Driver Version: 7.12.0000.7701 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 3/30/2011 11:46:44, 114704 bytes
Other Files:
Driver Provider: Advanced Micro Devices
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Realtek Digital Output (Realtek High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_1043841B&REV_1003
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6402 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 6/28/2011 04:15:22, 2905832 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Realtek Digital Output(Optical) (Realtek High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_1043841B&REV_1003
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6402 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 6/28/2011 04:15:22, 2905832 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---
 
Could be an install problem then but before doing a new install try an extended database repair from the file menu in Content Manager. Running as Adminsitrator may solve the problems you are having with your password not being remembered

Andy
 
Was having the same problem with the random freezing, left with no option but to alt+ctrl+del out of the game, system specs are fine more or less equal to above but with more RAM, but this seems to have fixed the issue as of now, tho I haven't spent my normal 3 or 4 hours on it building a route yet but after a few short test runs things are looking good.

Thanks for the help and effort XD
 
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