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Thread: Unregistering serials

  1. #1
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    Default Unregistering serials

    Over the past 2 weeks I have sent fourteen messages to helpdesk, not ever have I received a reply. I believe this is because the only person running helpdesk, Alan, was fired and no one is left to tend to it. I want my serials to be unregistered because I am putting both copies of TRS2006 and Classics up for sale on Ebay. Also, I would appreciate it if my account is removed from Planet Auran. I know it can be done.

    And also, how much do you think they would be worth? Both boxes are in mint shape, as well as the CDs/DVDs, and nothing is missing (pamplets, stickers, etc.)

    I would like for someone to please get back with me. The account name is Lo_Poly.

    Cheers.
    Last edited by L_P; January 13th, 2008 at 01:40 PM.

  2. #2
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    Default

    Over the past two weeks? While they have been on vacation?
    I would imagine they would be slow to respond....
    Ed

  3. #3
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    Not possible. You could include the serial numbers with the software along with your Username and Password and create a new one, but this is dangerous and inadvisable. In any event, the most you can expect anyone to offer is $10-$15, so why sell at all. Just keep the games.

    Chugging Along

  4. #4
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    Quote Originally Posted by Euphod View Post
    Over the past two weeks? While they have been on vacation?
    I would imagine they would be slow to respond....
    Ed
    To be honest it was 4 messages over the past week. The rest had bounced for some reason (server problems I suppose).

    Quote Originally Posted by CasyJ View Post
    Not possible. You could include the serial numbers with the software along with your Username and Password and create a new one, but this is dangerous and inadvisable.
    I've had about 6 other people who have used Trainz tell me it can be done (on other Trainz forums, such as NAT).

    Quote Originally Posted by CasyJ View Post
    In any event, the most you can expect anyone to offer is $10-$15, so why sell at all. Just keep the games.
    That amount of money is fine to me. I wouldn't mind an extra $30 - $40 in my wallet. Besides, I'm not too keen of "Boxware". Actually, I hate it. It's just more clutter.
    Last edited by L_P; January 13th, 2008 at 04:32 PM.

  5. #5
    Join Date
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    Default HELP DESK GET ON TASK!

    Im trying to contact them, but nothing its been over 3 weeks now! If someone that works or helps with the help desk please check the messages.. This is really annoying now..

    i am using the right thing... www.auran.com/helpdesk
    Last edited by user555789; January 13th, 2008 at 04:29 PM.

  6. #6
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    Default

    Don't expect a reply right now. It's still the weekend there.

  7. #7

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    Quote Originally Posted by leeferr View Post
    Don't expect a reply right now. It's still the weekend there.
    Its actually Monday morning in Australia.

  8. #8
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    Quote Originally Posted by Zwabberaar View Post
    Its actually Monday morning in Australia.
    Must not have had their coffee yet then

  9. #9

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    Quote Originally Posted by leeferr View Post
    Must not have had their coffee yet then
    You are probably right and I can not blame them. I am nothing without at least a few mugs of the black gold.

  10. #10
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    Nearly 7am the coffee should be ready and an other hour before they would start work, most office type places start at 8am around here.

    Cheers,

    Bill.
    Living in ParadiseMember since May03

  11. #11
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    Quote Originally Posted by L_P View Post
    To be honest it was 4 emails over the past week. The rest had bounced for some reason (server problems I suppose).
    Emails? were you by chance sending your requests to: helpdesk@auran.com? if so all emails to that acc't are deleted imediatly and are not read. if you need to contact them, use the online form: www.auran.com/helpdesk

    peter

  12. #12
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    Quote Originally Posted by PerRock View Post
    Emails? were you by chance sending your requests to: helpdesk@auran.com? if so all emails to that acc't are deleted imediatly and are not read. if you need to contact them, use the online form: www.auran.com/helpdesk

    peter
    I was using www.auran.com/helpdesk. Sorry, I should have said "messages".

    Hopefully someone from auran will sit down at the desk soon and notice this thread. My mother is already taking pictures of the game boxes even though I told her to wait.

  13. #13
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    LP,

    Rethink what you are requesting .
    If Auran were to allow everyone to unregister, so they can receive a $10 bill, what would be Auran's reasoning ?
    Bite the bullet and get what you can get !
    You bought it, you used it, you definately enjoyed it !

    Hope you are enjoying yourself after leaving ?

    ---DLR

  14. #14
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    I'd have to agree. Auran's running a business. Where's the profit for them to unregister your game so that you can sell it to someone else?

  15. #15
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    Quote Originally Posted by deeelare View Post
    ...you definately enjoyed it !
    No.

    Quote Originally Posted by leeferr View Post
    I'd have to agree. Auran's running a business. Where's the profit for them to unregister your game so that you can sell it to someone else?
    Well, if other people who have owned Trainz have been able to have their Trainz serials unregistered, Spaid or someone can certainly do it for me too.

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