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  • Pre-order TMR17 and get early access

    The new Trainz Store is open for business and you can now grab the early access edition of Trainz Model Railroad 2017. 7 new routes, 22 sessions, 4 base templates, and over 5,500 items to create your own model layouts.



    Got questions after reading the product info on the store? Check the FAQs at our Knowledge Base articles here
    Comments 12 Comments
    1. twarner's Avatar
      twarner -
      Quote Originally Posted by Tony_Hilliam View Post
      I have ordered through the quoted link. My credit card has been billed. I have had an email confirmation.

      Nothing appears for download when I start Trainz and I have no download link.

      My order does not appear on my list of orders on my account at Simulator Central.

      HELP!

      Terry
    1. Robertbc6's Avatar
      Robertbc6 -
      @Terry,

      I was thrown a little also, since I couldn't see any way to download TMR17. Then I noticed that the email said it was added to my "My Trainz" account, and I found it on the left side right under download TANE.

      Bob
    1. twarner's Avatar
      twarner -
      Thanks for that Bob. Found it and currently downloading.

      Very strange though because I've VERY carefully examined MY acknowledgement email and nowhere can I find any reference to it being added to 'My Trainz' account, just a note to say that digital items should appear for download when one starts Trainz.

      Terry
    1. clam1952's Avatar
      clam1952 -
      Normally get two emails when you buy something, probably in your spam folder?
    1. Robertbc6's Avatar
      Robertbc6 -
      @Terry,

      Malc is right, in the sense that it did not say that in my first email, but it did in my second.

      Bob
    1. Tony_Hilliam's Avatar
      Tony_Hilliam -
      Thanks for the feedback. We've also added the My Downloads link directly to the new store.
    1. twarner's Avatar
      twarner -
      Quote Originally Posted by Tony_Hilliam View Post
      Thanks for the feedback. We've also added the My Downloads link directly to the new store.
      Thanks for that Tony.

      I definitely didn't get a second email. Checked 'junk mail' folder.

      Terry
    1. polllo's Avatar
      polllo -
      This is very confusing to me. I bought the 2017 Pre-order of Model Trains and received both emails. But when I went to download the program, it did not include the installer like it had with TANE. I downloaded it anyway. I have to go into Computer/Local Disk (C/Program Files/N3V Games/Trains Model Railroad 2017/TMR17 which says it's an application. After a minute or so the Start Trainz page comes up, but when I try to start it, I get an error message. "Unable to authorize this product. Please check your MyTrainz account details (previously Planet Auran) in Launcher>Settings>Internet". It is not in my list of programs when you click on Start and hit All Programs. And there is no shortcut icon on my desktop. I'm sure it's something simple. I bought "Trains A New Era" at the same time, and it works just fine.
      Anybody know what I'm doing wrong?
    1. Libbylob1987's Avatar
      Libbylob1987 -
      I have bought TMR 2017 and want to download the settle and carlisle route but it says it is only for TANE. Before i spend my money will it run on TMR 2017
    1. oknotsen's Avatar
    1. Maliki's Avatar
      Maliki -
      Is there a video tutorial on how to start (newbie) Surveyor and use the functions therein? I'm a newbie to this program and would like to create my own environment to share with others. Thanks in advance.
    1. oknotsen's Avatar
      oknotsen -
      Please post support questions on the forum (in the correct section).