Does Auran really exists?

[Bad_Wolf]

Hello All,

I have a serious problem because I expect Auran is only a virtual company.

On 18 april 2007 I ordered Ship Simulator + Add on. A few days later I received an email that the final release was postponed until 05 May 2007.

So I replied to that email that it was no problem for me for waiting. However I never heard again from Auran despite the fact my order is marked as shipped.

I tried to send emails to the following emails :

helpdesk@auran.com
rfc822;helpdesk@auran.com

The order is at least payed two weeks ago. But I receive nothing. I tried to send them a message by the Auran website but there are no replies.

I also cannot find any information anymore of Ship Simulator + Add on at all.

Does anybody of you have the same experience with Auran? I bought Trainz from Easy Computing but they do not co-operate any longer with Auran. Maybe the same nasty experience?

I thank you very much for your time and effort for answering my question.

In the meantime I wish you all the best and a very nice day.

Friendly greetings,

Bad_Wolf
Dessel
Belgium
Europe

[GreatEastern]

You can't email the helpdesk. You must go to http://auran.com/helpdesk

Lots of people seem to overlook this, it has been this way for a couple of years now (certainly as long as I have been called GreatEastern).

Remember your order will be being shipped from Australia I suspect so it might take some time to arrive and Auran take the money when you pay not on delivery.

Andy

[Bad_Wolf]

Hello Andy,

Thank you very much for your time spend on my problem. I appreciate that very much.

Indeed at first I used the email addresses which bouncing back. But I also tried the helpdesk several times and never got any reply from Auran back.

Also when I visit the Auran website I did not found anything from Ship Simulator again. So I thaught in reality Auran was a Ghost company.

I am very glad to hear from you that this company really exists. Before this, I did not know Auran at all. I bought Trainz 2006 from Easy Computing.

I wish you a very nice day, very much fun with Trainz 2006 and all the best.

Friendly greetings,

Chris

[GreatEastern]

That is unfortunate that you have not heard back from Auran. I wish I could help more. Auran most definitely does exist and they generally do reply very promptly to helpdesk requests, I guess you can hope an Auranite (a member of their staff) comes across this when they are at work.

Andy

[omber]

It took 3 weeks to get TRS2006 shipped to me via air mail so I wouldnt complain =p

[Harry_James_Potter]

You should wait at least 21 days for delivery from them telling you it's shipped.

If 4 or 5 weeks go by and you still have nothing, then raise it with the help desk.

regards

Harry

[leeferr]

When I purchased the Content Creation Art Source from Auran, it took about 5 weeks for it to arrive. I don't believe they'll ship until they receive payment and if you used paypal, I heard about some delays in this process up to a few days. If you haven't heard after about 5 - 6 weeks, then it'll be time to start following up on it.

[NICKEL]

This will get to where they show about your software. That software does not have a web site as of yet I guess.

http://www.auran.com/auran/shop.htm

[Alan_Yeomans]

Hi Bad_Wolf,

I can see you have sent us 2 messages in the past 24 hours, once last night when i was eating my dinner, the other, early this morning when i was in gagaland. Whilst we are a real company, we don't work 24 hours, so I was unable to respond to your message's last night, however both inquiries will be responded to within 24 hours.

Your order of the ship-sim + add-on was dispatched to you on the 4th May, 2007 and should arrive soon. Your patience is appreciated.

As this thread is off-topic and not related to Trainz, I am closing this thread.

www.auran.com/helpdesk (http://www.auran.com/helpdesk) allowing sufficient time for me to read and respond to your inquiry. :)

Cheers.

Alan